||Who is involved
|Establishing patient and family advisory councils107,131,169,207-216
|Councils enable patients and family members to be involved in key organizational decisions and to participate in safety policies, facility planning, and hiring of new staff or management
||Patients, family members, hospital staff
||Case studies provide some evidence of positive outcomes:
- Improving satisfaction among patients, families, and staff.
- More efficiently using redesign resources.
- Improving the public image of the hospital.
- Enhancing hospital reputation and market share.
|Introducing other opportunities for patients and families to participate at a hospital level107,169,213,215,217
|Participating on committees (e.g., patient safety, quality improvement teams) or serving as "faculty" for hospital orientation or training medical and nursing students
||Patients, family members
- Patient satisfaction scores increased from the 40th to the 90th percentile after patient and family advisors participated in the redesign of the mammography program.77
|Eliciting patient and family member feedback167,218
|Patient satisfaction surveys or patient focus groups
||Patients, families, moderator
- This literature review did not find outcomes assessed with this strategy.