Patient Self-Management Support Programs: An Evaluation

Table 3c. Examples of Evaluation Measures; Additional Categories

G. Utilization* and productivity H. Costs I. Patient satisfaction

  • Hospital admissions.
  • Emergency room visits.
  • Physician or clinic visits.
  • Length of stay.
  • In-patient bed days.
  • Asthma inpatient admits.
  • Asthma inpatient bed days.
  • Asthma ER visits.
  • Urgent care visits.
  • Scheduled physician or clinic visits.
  • Readmissions.
  • Annual rates of foot-related hospitalizations.
  • Number of heart failure clinic visits.
  • Ophthalmology visits.
  • Diabetes specialty clinic visits.
  • Number or insurance claims for medication.


  • Work limitations.
  • Days missed.
  • Days less productive.
  • Overall health care costs.
  • Detailed financial performance measures.
  • Medical cost savings.
  • Projected cost savings.
  • Cost for hospitalization and ER visits.
  • Program satisfaction.
  • Perceptions of migraine management.
  • Patient satisfaction with care.

* Utilization measures sometimes are used as surrogate measures of patient health outcomes.

Note: For this table, common chronic conditions are defined as asthma, cardiovascular disease, depression, diabetes, heart failure, and migraine headaches. Examples are taken from the literature.

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Page last reviewed October 2014
Internet Citation: Table 3c. Examples of Evaluation Measures; Additional Categories. October 2014. Agency for Healthcare Research and Quality, Rockville, MD.