Managing and Evaluating Rapid-Cycle Process Improvements as Vehicles for Hospital System Redesign: Table 3

Value stream metrics (as revised October 2006)
Access Billing Clinic Hospital flow Operating room
Payer source appointments Accounts receivable days Visits per provider session Throughput in days-average daily census/discharges per day Zero case errors
Copay/deposit collection/per visit Payer denials Discipline specific quality outcomes Divert status (ED divert %) Charges per staffed or hour
Registration accuracy Claims documents that are error free Clinic flow time-door to door Time ICU patients waiting for floor bed Expenses per staffed or hour
Third-party collections Bad debt as percentage of gross charges Staff satisfaction Staff satisfaction (Press Ganey) Operating room utilization per staffed or hour
Enrollment in payer source programs   Users per full-time equivalent Bed fallow time Staff morale (in development)
Customer service (per Press Ganey)        
Number of primary care users        
Time to third appointment        

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Page last reviewed August 2016
Internet Citation: Managing and Evaluating Rapid-Cycle Process Improvements as Vehicles for Hospital System Redesign: Table 3. Content last reviewed August 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/final-reports/rapidcycle/rapidcycletab3.html