Chapter 5 (Text Descriptions)

National Healthcare Quality Report, 2011


Figure 5.1. Adults who had a doctor's office or clinic visit in the last 12 months who reported poor communication with health providers: Overall composite, by age and activity limitation, 2002-2008

Age2002200320042005200620072008
Total10.8%9.8%9.6%9.7%9.8%9.3%9.5%
18-4413.1%11.7%11.7%11.6%11.3%10.8%11.5%
45-649.7%9.2%8.5%8.8%9.4%9.1%8.9%
65+7.4%6.3%6.6%6.8%7.4%6.3%6.4%

Activity Limitation2002200320042005200620072008
Neither Basic nor Complex10.3%9.3%8.8%8.8%9.1%8.9%8.7%
Complex15.0%13.5%14.9%15.4%15.0%13.9%16.6%
Basic12.8%12.0%12.3%12.7%12.6%10.3%12.7%

Source: Agency for Healthcare Research and Quality, Medical Expenditure Panel Survey, 2002-2008.

Denominator: Civilian noninstitutionalized population age 18 and over who had a doctor's office or clinic visit in the last 12 months.

Note: For this measure, lower rates are better.
Patients who report that their health providers sometimes or never listened carefully, explained things clearly, showed respect for what they had to say, or spent enough time with them are considered to have poor communication.

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Figure 5.2. Children who had a doctor's office or clinic visit in the last 12 months whose parents reported poor communication with health providers: Overall composite, by age and special health care needs, 2002-2008

Age2002200320042005200620072008
0-56.9%6.4%6.1%5.8%5.2%5.2%4.7%
6-186.7%5.9%5.4%5.4%4.6%4.8%4.2%

Special Health Care Needs2002200320042005200620072008
Children Without Special Health Care Needs6.3%5.8%5.2%5.4%4.5%4.6%4.0%
Children With Special Health Care Needs8.2%7.1%7.2%6.1%6.0%5.9%5.5%

Source: Agency for Healthcare Research and Quality, Medical Expenditure Panel Survey, 2002-2008.

Denominator: Civilian noninstitutionalized population under age 18 who had a doctor's office or clinic visit in the last 12 months.

Note: For this measure, lower rates are better. Parents who report that their child's health providers sometimes or never listened carefully, explained things clearly, showed respect for what they had to say, or spent enough time with them are considered to have poor communication.

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Figure 5.3. Adult hospital patients who reported poor communication with nurses and doctors, by age, 2008

AgeCommunication With NursesCommunication With Doctors
Total5.6%5.3%
18-445.9%5.0%
45-646.1%5.7%
65+5.1%5.1%

Source: Agency for Healthcare Research and Quality, Hospital Consumer Assessment of Health Plans Survey, 2008.

Note: For this measure, lower rates are better. Poor communication is defined as responded "sometimes" or "never" to the set of survey questions: "During this hospital stay, how often did doctors/nurses treat you with courtesy and respect?" "During this hospital stay, how often did doctors/nurses listen carefully to you?" and "During this hospital stay, how often did doctors/nurses explain things in a way you could understand?"

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Figure 5.4. Adults with a usual source of care whose health providers sometimes or never asked for the patient's help to make treatment decisions, by age and insurance status, 2008

AgePercent
0-1715.6%
18-4416.3%
45-6414.7%
65+16.0%

Insurance StatusPercent
Private Insurance14.8%
Public Insurance Only17.5%
Uninsured18.1%

Insurance StatusPercent
Medicare and Private15.5%
Medicare and Public25.4%
Medicare Only14.3%

Source: Agency for Healthcare Research and Quality, Medical Expenditure Panel Survey, 2008.

Note: For this measure, lower rates are better.

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Page last reviewed February 2011
Internet Citation: Chapter 5 (Text Descriptions): National Healthcare Quality Report, 2011. February 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/nhqrdr/nhqr11/chap5txt.html