Table 14_1_1-7

2009 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 14_1_1.7
Composite measure: Adults who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, Medicare managed care, by State, 2007 and 2008
	2008		2007
State	Percent	SE	Percent	SE
Alabama	77.5	1.1	75.7	1.3
Arizona	70.3	0.7	70.6	1.0
Arkansas	75.7	1.8	77.2	2.5
California	72.0	0.4	72.0	0.6
Colorado	75.5	0.9	73.5	1.6
Connecticut	76.4	1.5	75.0	2.2
Delaware	72.5	3.3	73.7	8.7
District of Columbia	76.0	4.7	78.0	3.8
Florida	72.6	0.4	74.1	0.6
Georgia	73.6	1.5	74.5	1.7
Hawaii	75.0	1.3	76.4	1.6
Idaho	75.2	1.9	73.0	2.1
Illinois	77.7	0.9	78.0	1.2
Indiana	76.9	1.0	77.1	1.6
Iowa	75.5	1.9	71.3	5.3
Kansas	78.4	2.3	73.9	1.8
Kentucky	74.0	1.3	75.4	1.5
Louisiana	75.8	1.2	79.5	1.5
Maine	76.1	2.4	79.3	2.2
Maryland	74.9	1.5	76.0	1.5
Massachusetts	77.3	0.8	78.3	1.3
Michigan	77.0	1.3	76.6	1.5
Minnesota	75.4	0.8	75.0	1.4
Mississippi	73.6	4.0	DNC	DNC
Missouri	75.7	0.9	73.2	1.3
Montana	77.0	4.3	79.7	2.1
Nebraska	77.3	1.9	74.8	2.1
Nevada	67.8	1.1	70.2	2.3
New Jersey	75.3	1.0	75.5	1.4
New Mexico	75.1	1.4	75.6	1.6
New York	74.9	0.4	75.4	0.6
North Carolina	75.5	1.2	77.8	1.6
Ohio	75.7	0.6	74.7	0.9
Oklahoma	73.9	1.5	73.8	1.7
Oregon	73.2	0.8	73.1	1.0
Pennsylvania	77.6	0.4	78.5	0.6
Puerto Rico	79.3	0.5	81.7	0.8
Rhode Island	80.8	1.3	80.9	1.6
South Carolina	77.2	2.5	DNC	DNC
South Dakota	76.8	2.9	DNC	DNC
Tennessee	77.1	1.0	76.3	1.3
Texas	74.5	0.6	76.4	0.9
Utah	72.0	1.6	73.1	1.5
Virginia	80.6	2.3	75.7	2.5
Washington	74.0	1.0	74.3	1.4
West Virginia	76.5	1.6	81.6	2.1
Wisconsin	77.7	1.0	78.0	1.2

DNC - Data were not collected.

Key: SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Quality Improvement and Patient Safety, National CAHPS Benchmarking Database.

Current as of March 2010

Internet Citation: Table 14_1_1-7: 2009 National Healthcare Quality and Disparities Reports. March 2010. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/nhqrdr/nhqrdr09/14_patientcenteredness/T14_1_1-7.html