Table 14_1_1-8

2009 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 14_1_1.8
Composite measure: Adults who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, Medicare fee for service, by State, 2007 and 2008
	2008		2007
State	Percent	SE	Percent	SE
Alabama	75.0	1.8	75.2	1.6
Alaska	73.6	2.6	74.9	2.4
Arizona	69.9	2.2	71.7	1.9
Arkansas	71.5	2.4	75.1	2.2
California	73.0	1.0	72.0	1.1
Colorado	71.3	2.6	74.5	2.2
Connecticut	78.6	2.3	73.6	2.2
Delaware	77.4	2.3	78.0	2.2
District of Columbia	77.4	2.7	75.1	2.4
Florida	71.4	1.1	72.5	1.1
Georgia	73.9	1.6	71.5	1.6
Hawaii	77.3	2.6	77.4	2.3
Idaho	74.9	2.5	72.7	2.6
Illinois	75.2	1.2	DNC	DNC
Indiana	76.0	1.6	74.9	1.5
Iowa	73.2	2.3	74.5	2.4
Kansas	74.8	2.4	76.1	2.4
Kentucky	75.5	2.0	73.0	1.8
Louisiana	76.6	2.2	76.8	1.9
Maine	74.7	2.4	76.9	2.3
Maryland	74.3	1.9	74.9	1.6
Massachusetts	77.1	1.7	75.1	1.6
Michigan	75.3	1.3	75.0	1.2
Minnesota	76.1	2.2	77.4	2.3
Mississippi	76.8	2.4	76.5	2.4
Missouri	73.9	1.8	72.0	1.7
Montana	75.0	2.4	75.5	2.5
Nebraska	71.8	2.5	72.7	2.5
Nevada	74.6	2.7	73.8	2.5
New Hampshire	74.4	2.5	74.2	2.4
New Jersey	71.9	1.6	73.6	1.4
New Mexico	78.1	2.7	71.5	2.5
New York	74.7	1.2	74.7	1.0
North Carolina	74.0	1.4	74.3	1.4
North Dakota	70.7	2.7	70.8	2.7
Ohio	74.8	1.2	73.6	1.2
Oklahoma	73.8	2.3	69.9	2.2
Oregon	71.5	2.7	72.1	2.6
Pennsylvania	74.8	1.3	76.7	1.2
Puerto Rico	72.8	3.3	80.2	2.3
Rhode Island	79.4	2.4	77.8	2.3
South Carolina	74.2	2.0	77.7	1.7
South Dakota	73.1	2.5	73.4	2.7
Tennessee	78.5	1.7	74.6	1.6
Texas	74.2	1.1	74.1	1.1
Utah	69.7	2.7	68.7	2.8
Vermont	78.9	2.3	74.5	2.4
Virgin Islands	78.3	2.7	79.6	2.4
Virginia	72.8	1.6	74.8	1.4
Washington	76.9	1.9	70.0	1.8
West Virginia	73.1	2.4	73.9	2.3
Wisconsin	72.8	1.9	75.1	1.6
Wyoming	72.4	2.5	71.0	2.5

DNC - Data were not collected.

Key: SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Quality Improvement and Patient Safety, National CAHPS Benchmarking Database.

Current as of March 2010

Internet Citation: Table 14_1_1-8: 2009 National Healthcare Quality and Disparities Reports. March 2010. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/nhqrdr/nhqrdr09/14_patientcenteredness/T14_1_1-8.html