Table 14_1_1-1

2010 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 14_1_1.1
Adults whose health providers sometimes or never listened carefully, explained things clearly, respected what they had to say, and spent enough time with them,^a United States, 2002-2007
		2007		2006		2005		2004		2003		2002
Population group		Percent	SE	Percent	SE	Percent	SE	Percent	SE	Percent	SE	Percent	SE
Total		9.3	0.3	9.8	0.3	9.7	0.3	9.6	0.3	9.8	0.3	10.8	0.3
Age	18-64	10.0	0.3	10.4	0.3	10.4	0.3	10.3	0.3	10.6	0.3	11.6	0.3
	18-44	10.8	0.4	11.3	0.4	11.6	0.4	11.7	0.4	11.7	0.4	13.1	0.4
	45-64	9.1	0.4	9.4	0.4	8.8	0.4	8.5	0.4	9.2	0.4	9.7	0.4
	65 and over	6.3	0.5	7.4	0.5	6.8	0.5	6.6	0.4	6.3	0.4	7.4	0.5
Gender	Male	9.2	0.4	9.4	0.4	9.5	0.4	9.3	0.4	9.7	0.4	10.6	0.4
Gender	Female	9.3	0.3	10.1	0.3	9.7	0.3	9.8	0.3	9.9	0.3	11.0	0.3
Race	White, single race	9.0	0.3	9.5	0.3	9.1	0.3	9.0	0.3	9.4	0.3	10.4	0.3
	Black, single race	10.4	0.7	10.3	0.6	12.7	0.8	11.3	0.8	11.3	0.8	11.4	0.7
	Asian, single race	10.9	1.2	13.1	1.6	13.0	1.9	14.3	1.5	13.5	1.4	14.5	1.6
	NHOPI, single race	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
	AI/AN, single race	DSU	DSU	15.6	3.7	DSU	DSU	DSU	DSU	8.3	1.7	18.4	2.9
	Multiple races	15.0	2.6	14.3	3.0	9.7	2.0	14.4	2.3	15.2	2.4	13.8	2.3
Ethnicity	Non-Hispanic, all races	9.0	0.3	9.6	0.3	9.4	0.3	9.3	0.3	9.4	0.3	10.3	0.3
	Non-Hispanic, White	8.6	0.3	9.1	0.3	8.8	0.3	8.7	0.3	8.9	0.3	9.8	0.3
	Non-Hispanic, Black	10.5	0.7	10.3	0.5	12.7	0.8	11.0	0.8	11.0	0.8	11.5	0.7
	Hispanic, all races	11.8	0.7	12.2	0.7	11.7	0.6	12.2	0.6	13.6	0.8	15.6	0.8
Family income^b	Negative/poor	13.6	0.8	13.4	0.8	15.0	0.9	15.8	0.9	15.2	0.8	15.7	0.9
	Near poor/low	11.8	0.7	12.7	0.7	11.4	0.7	11.0	0.6	11.9	0.6	12.5	0.6
	Middle	9.2	0.5	11.3	0.6	10.4	0.5	9.8	0.4	10.1	0.5	11.2	0.5
	High	7.7	0.4	7.1	0.4	7.4	0.3	7.6	0.4	7.8	0.4	8.9	0.3
Education^c	Less than high school	11.6	0.5	12.4	0.7	13.5	0.7	12.8	0.6	13.0	0.6	13.4	0.6
	High school graduate	8.9	0.5	10.6	0.5	9.5	0.4	9.9	0.5	9.6	0.4	10.9	0.4
	At least some college	8.7	0.3	8.6	0.4	8.5	0.3	8.4	0.3	8.8	0.3	9.7	0.4
Employment status, ages 18-64	Employed	9.5	0.3	9.9	0.3	9.8	0.4	9.8	0.3	10.1	0.4	11.2	0.3
Employment status, ages 18-64	Not employed	11.9	0.6	12.3	0.7	12.5	0.6	12.2	0.6	12.8	0.6	13.2	0.6
Health insurance, ages 18-64	Any private	8.4	0.3	8.9	0.3	9.0	0.3	8.6	0.3	9.4	0.3	10.4	0.3
	Public only	15.1	1.0	17.4	1.2	15.3	0.9	16.4	0.9	15.6	0.9	15.6	1.0
	Uninsured	17.3	1.1	16.2	1.1	16.4	0.9	18.8	1.2	16.7	1.1	18.8	1.1
Health insurance, age 65 and over	Medicare only	7.0	0.9	7.6	1.0	7.8	1.0	7.3	0.9	6.8	0.9	8.7	0.9
	Medicare and private	5.2	0.6	6.3	0.6	5.3	0.5	6.0	0.6	5.8	0.5	6.6	0.6
	Medicare and other public	8.7	1.2	12.5	1.7	12.0	1.9	8.6	1.3	8.6	1.2	8.6	1.1
Location of residence^d	Metropolitan	9.2	0.3	9.8	0.3	9.8	0.3	9.5	0.3	9.9	0.3	11.1	0.3
	Large central metro	10.8	0.5	10.8	0.5	11.2	0.6	10.8	0.5	11.3	0.5	12.8	0.5
	Large fringe metro	8.1	0.5	9.3	0.6	8.9	0.5	9.3	0.5	9.8	0.5	10.6	0.5
	Medium metro	8.7	0.6	9.7	0.6	9.0	0.5	7.8	0.5	9.2	0.6	9.7	0.6
	Small metro	8.5	1.0	8.7	0.7	9.9	0.8	10.0	1.0	7.4	0.7	9.9	0.9
	Nonmetropolitan	9.7	0.7	9.6	0.6	8.9	0.5	9.9	0.6	9.3	0.6	9.5	0.5
	Micropolitan	10.3	0.9	10.1	0.7	9.4	0.6	10.0	0.9	8.8	0.7	8.9	0.6
	Noncore	8.5	1.1	8.7	1.1	8.0	0.7	9.6	0.8	10.3	0.9	10.9	0.9
Language spoken most often at home	English	9.0	0.3	9.5	0.3	9.4	0.3	9.2	0.3	9.3	0.3	10.3	0.3
Language spoken most often at home	Other	12.7	0.9	13.4	1.0	12.6	0.9	13.5	1.0	15.9	1.1	16.2	1.1
Perceived health status	Excellent/very good/good	8.4	0.3	8.7	0.3	8.6	0.3	8.7	0.3	9.0	0.3	9.8	0.3
Perceived health status	Fair/poor	14.1	0.7	15.9	0.9	15.4	0.7	14.3	0.6	14.3	0.7	16.5	0.6
Activity limitations^d	Basic activities	10.3	0.6	12.6	0.7	12.7	0.7	12.3	0.6	12.0	0.6	12.8	0.6
	Complex activities	13.9	0.9	15.0	1.0	15.4	0.9	14.9	0.8	13.5	0.9	15.0	0.8
	Neither basic nor complex activities	8.9	0.3	9.1	0.3	8.8	0.3	8.8	0.3	9.3	0.3	10.3	0.3

^a Composite measure of how often health providers sometimes or never listened carefully, explained things clearly, showed respect for what they had to say, and spent enough time with them. The weights are adjusted for nonresponse based on how many of the four questions had a response. For more information, see the MEPS entry in Appendix B: Detailed Methods.

^b Negative/poor refers to household incomes below the Federal poverty line; near poor/low, the poverty line to just below 200 percent of the poverty line; middle, 200 percent to just below 400 percent of the poverty line; and high, 400 percent of the poverty line and over.

^c Less than high school refers to fewer than 12 years of education; high school graduate, 12 years of education; and at least some college, more than 12 years of education.

^d For more information, see the MEPS entry in Appendix B: Detailed Methods.

DSU - Data do not meet the criteria for statistical reliability, data quality, or confidentiality.

Key: AI/AN: American Indian or Alaska Native; NHOPI: Native Hawaiian or Other Pacific Islander; SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Financing, Access, and Cost Trends, Medical Expenditure Panel Survey.

Page last reviewed October 2014

Internet Citation: Table 14_1_1-1: 2010 National Healthcare Quality and Disparities Reports. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://archive.ahrq.gov/research/findings/nhqrdr/nhqrdr10/14_patientcenteredness/T14_1_1-1.html