Table 14_1_1-3

2010 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 14_1_1.3
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, Medicare fee for service, by State, 2007-2009
	2009		2008		2007
State	Percent	SE	Percent	SE	Percent	SE
Alabama	72.8	1.6	75.0	1.8	75.2	1.6
Alaska	76.3	2.5	73.6	2.6	74.9	2.4
Arizona	69.6	1.8	69.9	2.2	71.7	1.9
Arkansas	74.9	2.1	71.5	2.4	75.1	2.2
California	72.7	0.8	73.0	1.0	72.0	1.1
Colorado	76.0	2.0	71.3	2.6	74.5	2.2
Connecticut	77.5	1.7	78.6	2.3	73.6	2.2
Delaware	76.1	2.2	77.4	2.3	78.0	2.2
District of Columbia	73.8	2.2	77.4	2.7	75.1	2.4
Florida	71.7	0.8	71.4	1.1	72.5	1.1
Georgia	74.5	1.4	73.9	1.6	71.5	1.6
Hawaii	76.3	2.2	77.3	2.6	77.4	2.3
Idaho	70.6	2.4	74.9	2.5	72.7	2.6
Illinois	74.4	1.1	75.2	1.2	DNC	DNC
Indiana	77.4	1.5	76.0	1.6	74.9	1.5
Iowa	75.3	2.3	73.2	2.3	74.5	2.4
Kansas	73.9	2.3	74.8	2.4	76.1	2.4
Kentucky	76.6	1.6	75.5	2.0	73.0	1.8
Louisiana	80.8	1.7	76.6	2.2	76.8	1.9
Maine	79.7	2.1	74.7	2.4	76.9	2.3
Maryland	74.2	1.4	74.3	1.9	74.9	1.6
Massachusetts	76.1	1.4	77.1	1.7	75.1	1.6
Michigan	76.3	1.1	75.3	1.3	75.0	1.2
Minnesota	71.4	2.3	76.1	2.2	77.4	2.3
Mississippi	74.0	2.3	76.8	2.4	76.5	2.4
Missouri	75.3	1.5	73.9	1.8	72.0	1.7
Montana	75.3	2.4	75.0	2.4	75.5	2.5
Nebraska	77.0	2.2	71.8	2.5	72.7	2.5
Nevada	72.0	2.3	74.6	2.7	73.8	2.5
New Hampshire	74.1	2.3	74.4	2.5	74.2	2.4
New Jersey	74.3	1.1	71.9	1.6	73.6	1.4
New Mexico	72.9	2.4	78.1	2.7	71.5	2.5
New York	74.2	0.9	74.7	1.2	74.7	1.0
North Carolina	76.3	1.2	74.0	1.4	74.3	1.4
North Dakota	75.2	2.3	70.7	2.7	70.8	2.7
Ohio	73.6	1.0	74.8	1.2	73.6	1.2
Oklahoma	74.7	1.9	73.8	2.3	69.9	2.2
Oregon	73.8	2.3	71.5	2.7	72.1	2.6
Pennsylvania	77.5	1.0	74.8	1.3	76.7	1.2
Puerto Rico	78.6	2.1	72.8	3.3	80.2	2.3
Rhode Island	79.2	2.0	79.4	2.4	77.8	2.3
South Carolina	75.9	1.6	74.2	2.0	77.7	1.7
South Dakota	69.2	2.5	73.1	2.5	73.4	2.7
Tennessee	77.7	1.5	78.5	1.7	74.6	1.6
Texas	75.0	0.9	74.2	1.1	74.1	1.1
Utah	67.6	2.5	69.7	2.7	68.7	2.8
Vermont	78.8	2.1	78.9	2.3	74.5	2.4
Virgin Islands	77.1	2.4	78.3	2.7	79.6	2.4
Virginia	74.8	1.3	72.8	1.6	74.8	1.4
Washington	74.9	1.6	76.9	1.9	70.0	1.8
West Virginia	73.1	2.3	73.1	2.4	73.9	2.3
Wisconsin	72.7	1.7	72.8	1.9	75.1	1.6
Wyoming	75.2	2.3	72.4	2.5	71.0	2.5

DNC - Data were not collected.

Key: SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Quality Improvement and Patient Safety, National CAHPS� Benchmarking Database.

Current as of February 2011

Internet Citation: Table 14_1_1-3: 2010 National Healthcare Quality and Disparities Reports. February 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/nhqrdr/nhqrdr10/14_patientcenteredness/T14_1_1-3.html