Table 14_1_1-4

2010 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 14_1_1.4
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, Medicare managed care, by State, 2007-2009
	2009		2008		2007
State	Percent	SE	Percent	SE	Percent	SE
Alabama	74.9	1.1	77.5	1.1	75.7	1.3
Arizona	70.3	0.7	70.3	0.7	70.6	1.0
Arkansas	71.5	2.0	75.7	1.8	77.2	2.5
California	73.1	0.4	72.0	0.4	72.0	0.6
Colorado	75.1	0.9	75.5	0.9	73.5	1.6
Connecticut	76.5	1.2	76.4	1.5	75.0	2.2
Delaware	DNC	DNC	72.5	3.3	73.7	8.7
District of Columbia	78.4	3.8	76.0	4.7	78.0	3.8
Florida	74.1	0.4	72.6	0.4	74.1	0.6
Georgia	75.6	1.2	73.6	1.5	74.5	1.7
Hawaii	74.0	1.2	75.0	1.3	76.4	1.6
Idaho	72.5	1.5	75.2	1.9	73.0	2.1
Illinois	76.4	1.0	77.7	0.9	78.0	1.2
Indiana	77.2	1.1	76.9	1.0	77.1	1.6
Iowa	77.2	2.3	75.5	1.9	71.3	5.3
Kansas	76.3	2.3	78.4	2.3	73.9	1.8
Kentucky	76.5	1.3	74.0	1.3	75.4	1.5
Louisiana	78.5	1.1	75.8	1.2	79.5	1.5
Maine	82.7	1.3	76.1	2.4	79.3	2.2
Maryland	74.4	1.2	74.9	1.5	76.0	1.5
Massachusetts	77.2	0.8	77.3	0.8	78.3	1.3
Michigan	75.4	1.4	77.0	1.3	76.6	1.5
Minnesota	75.1	0.8	75.4	0.8	75.0	1.4
Mississippi	76.5	3.1	73.6	4.0	DNC	DNC
Missouri	75.4	0.9	75.7	0.9	73.2	1.3
Montana	DNC	DNC	77.0	4.3	79.7	2.1
Nebraska	75.0	1.8	77.3	1.9	74.8	2.1
Nevada	70.8	1.3	67.8	1.1	70.2	2.3
New Jersey	75.8	1.0	75.3	1.0	75.5	1.4
New Mexico	75.2	1.3	75.1	1.4	75.6	1.6
New York	75.3	0.4	74.9	0.4	75.4	0.6
North Carolina	76.1	1.1	75.5	1.2	77.8	1.6
Ohio	76.5	0.7	75.7	0.6	74.7	0.9
Oklahoma	75.1	1.4	73.9	1.5	73.8	1.7
Oregon	73.7	0.8	73.2	0.8	73.1	1.0
Pennsylvania	78.9	0.4	77.6	0.4	78.5	0.6
Puerto Rico	79.4	0.6	79.3	0.5	81.7	0.8
Rhode Island	78.5	1.4	80.8	1.3	80.9	1.6
South Carolina	76.6	1.9	77.2	2.5	DNC	DNC
South Dakota	DNC	DNC	76.8	2.9	DNC	DNC
Tennessee	76.6	1.0	77.1	1.0	76.3	1.3
Texas	74.7	0.6	74.5	0.6	76.4	0.9
Utah	72.1	1.4	72.0	1.6	73.1	1.5
Virginia	76.1	1.8	80.6	2.3	75.7	2.5
Washington	74.2	1.0	74.0	1.0	74.3	1.4
West Virginia	76.8	1.9	76.5	1.6	81.6	2.1
Wisconsin	78.5	1.0	77.7	1.0	78.0	1.2

DNC - Data were not collected.

Key: SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Quality Improvement and Patient Safety, National CAHPS� Benchmarking Database.

Current as of February 2011

Internet Citation: Table 14_1_1-4: 2010 National Healthcare Quality and Disparities Reports. February 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/nhqrdr/nhqrdr10/14_patientcenteredness/T14_1_1-4.html