Table 14_1_3-4

2010 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 14_1_3.4
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully to them, Medicare managed care, by State, 2007-2009
	2009		2008		2007
State	Percent	SE	Percent	SE	Percent	SE
Alabama	76.3	1.0	80.1	1.0	77.7	1.3
Arizona	71.8	0.7	72.1	0.7	73.4	0.9
Arkansas	73.6	2.0	77.3	1.8	79.4	2.5
California	76.1	0.4	74.3	0.4	75.1	0.6
Colorado	77.6	0.9	77.4	0.8	75.4	1.7
Connecticut	78.0	1.2	80.3	1.3	78.3	2.1
Delaware	DNC	DNC	71.9	3.3	60.0	9.6
District of Columbia	84.4	3.3	78.4	4.6	81.2	3.6
Florida	75.0	0.4	73.3	0.4	74.1	0.6
Georgia	77.1	1.2	76.9	1.4	76.9	1.6
Hawaii	76.1	1.2	79.0	1.2	78.4	1.6
Idaho	73.0	1.5	75.6	1.9	72.2	2.1
Illinois	78.0	1.0	77.7	1.0	78.5	1.2
Indiana	79.5	1.1	77.1	1.0	78.8	1.6
Iowa	80.8	2.2	76.0	1.9	68.4	5.6
Kansas	77.6	2.3	78.2	2.3	75.0	1.8
Kentucky	76.0	1.3	74.5	1.3	77.2	1.5
Louisiana	80.9	1.0	76.2	1.2	80.7	1.5
Maine	83.6	1.3	78.1	2.3	79.9	2.1
Maryland	75.3	1.2	76.5	1.5	74.4	1.5
Massachusetts	79.1	0.8	78.6	0.8	77.1	1.3
Michigan	75.8	1.4	77.6	1.3	77.2	1.5
Minnesota	77.9	0.8	77.9	0.8	75.3	1.4
Mississippi	75.6	3.3	75.2	3.9	DNC	DNC
Missouri	75.1	0.9	76.2	0.9	73.0	1.3
Montana	DNC	DNC	80.2	4.2	78.7	2.1
Nebraska	76.8	1.8	78.1	1.9	76.5	2.0
Nevada	70.0	1.3	67.9	1.1	68.1	2.3
New Jersey	77.7	0.9	75.8	1.0	75.4	1.4
New Mexico	75.8	1.3	77.6	1.4	76.8	1.6
New York	76.9	0.4	75.6	0.4	76.8	0.6
North Carolina	77.1	1.1	78.5	1.2	78.1	1.5
Ohio	77.3	0.7	76.8	0.6	74.4	1.0
Oklahoma	74.7	1.4	76.7	1.4	72.7	1.7
Oregon	75.7	0.8	75.0	0.7	73.8	1.0
Pennsylvania	80.1	0.4	78.9	0.4	79.8	0.6
Puerto Rico	84.8	0.5	84.4	0.5	85.0	0.8
Rhode Island	79.8	1.3	81.5	1.3	82.3	1.6
South Carolina	78.4	1.9	79.8	2.3	DNC	DNC
South Dakota	DNC	DNC	73.4	3.0	DNC	DNC
Tennessee	79.8	1.0	78.9	0.9	77.3	1.3
Texas	75.9	0.6	75.4	0.6	75.7	0.9
Utah	74.0	1.4	75.7	1.6	73.9	1.5
Virginia	77.6	1.8	80.3	2.4	75.5	2.5
Washington	74.6	1.0	76.6	1.0	75.4	1.4
West Virginia	77.0	1.9	77.8	1.6	82.2	2.1
Wisconsin	79.7	1.0	79.2	1.0	79.3	1.1

DNC - Data were not collected.

Key: SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Quality Improvement and Patient Safety, National CAHPS� Benchmarking Database.

Current as of February 2011

Internet Citation: Table 14_1_3-4: 2010 National Healthcare Quality and Disparities Reports. February 2011. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/nhqrdr/nhqrdr10/14_patientcenteredness/T14_1_3-4.html