Table 16_4_6-1

2010 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 16_4_6.1
People with difficulty contacting their usual source of care during regular business hours over the telephone about a health problem, 2002-2007
Population groupPercentSEPercentSEPercentSEPercentSEPercentSEPercentSE
Total 15.30.516.60.516.10.516.10.417.70.519.10.5
65 and over16.
RaceWhite, single race15.10.516.50.616.20.616.40.518.10.519.40.5
Black, single race14.
Asian, single race16.
AI/AN, single race28.06.524.14.823.
Multiple races20.12.316.22.419.12.716.52.812.
EthnicityNon-Hispanic, all races15.00.516.40.516.10.615.90.517.40.518.80.5
  Non-Hispanic, White14.80.516.20.616.20.616.30.617.80.519.10.5
  Non-Hispanic, Black14.
Hispanic, all races17.
Family incomeaNegative/poor17.
Near poor/low15.
EducationbLess than high school18.20.919.
High school graduate14.50.716.40.716.40.817.00.818.00.718.90.7
At least some college17.00.617.30.618.20.717.10.719.20.720.90.6
Employment status, ages 18-64Employed16.20.616.90.617.10.716.70.618.40.620.40.6
Not employed17.
Health insurance, ages 18-64Any private14.40.515.30.615.30.615.10.516.50.618.90.6
Public only17.
Health insurance, age 65 and overMedicare only13.51.517.11.617.71.615.61.420.01.819.91.6
Medicare and private17.71.417.21.417.
Medicare and other public18.62.421.52.716.22.523.52.920.32.319.62.4
Location of residencecMetropolitan15.50.516.80.516.30.616.30.518.00.519.50.5
  Large central metro15.30.916.20.917.70.917.20.720.00.921.60.9
  Large fringe metro15.30.816.50.916.10.916.00.816.30.818.20.9
  Medium metro15.
  Small metro15.91.814.21.313.21.615.81.614.71.817.71.5
Language spoken most often at homeEnglish15.00.516.50.516.10.615.90.517.40.519.00.5
Perceived health statusExcellent/very good/good14.40.515.70.515.20.515.00.516.90.518.40.5
Activity limitationscBasic activities21.
Complex activities22.61.426.01.424.31.325.01.326.11.424.81.3
Neither basic nor complex activities15.50.516.20.516.70.616.10.617.90.519.20.5

a Negative/poor refers to household incomes below the Federal poverty line; near poor/low, the poverty line to just below 200 percent of the poverty line; middle, 200 percent to just below 400 percent of the poverty line; and high, 400 percent of the poverty line and over.

b Less than high school refers to fewer than 12 years of education; high school graduate, 12 years of education; and at least some college, more than 12 years of education.

c For more information, see the MEPS entry in Appendix B: Detailed Methods.

DSU - Data do not meet the criteria for statistical reliability, data quality, or confidentiality.

Key: AI/AN: American Indian or Alaska Native; NHOPI: Native Hawaiian or Other Pacific Islander; SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Financing, Access, and Cost Trends, Medical Expenditure Panel Survey.


Page last reviewed October 2014
Internet Citation: Table 16_4_6-1: 2010 National Healthcare Quality and Disparities Reports. October 2014. Agency for Healthcare Research and Quality, Rockville, MD.