Patient Centeredness
2010 National Healthcare Quality and Disparities Reports
Patient Experience of Care
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers listened carefully, explained things clearly, respected what they had to say, and spent enough time with them
Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them
Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them
Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully to them
Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully to them
Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully
Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things in a way they could understand
Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always explained things in a way they could understand
Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things clearly
Children who had a doctor's office or clinic visit in the last 6 months whose health providers always explained things clearly
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they had to say
Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always showed respect for what they had to say
Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they or their parents had to say
Children who had a doctor's office or clinic visit in the last 6 months whose health providers always showed respect for what they or their parents had to say
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them
Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always spent enough time with them
Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them
Children who had a doctor's office or clinic visit in the last 6 months whose health providers always spent enough time with them and their parents
Rating of health care by adults who had a doctor's office or clinic visit in the last 12 months
Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months who gave a best rating for health care they received
Rating of health care for children who had a doctor's office or clinic visit in the last 12 months
Children who had a doctor's office or clinic visit in the last 6 months whose parents gave a best rating for health care received
Adults with limited English proficiency having a usual source of care (USC) that offered language assistance
People with a usual source of care whose health care providers sometimes or never discuss decisions with them
People with limited English Proficiency with a usual source of care for whom health care providers explain and provide all treatment options
Hospital Communication
Adult hospital patients who sometimes or never had good communication with doctors in the hospital
Adult hospital patients who sometimes or never had good communication with nurses in the hospital
Diversity of the Pharmacist Workforce
Racial and ethnic compositions of pharmacists and total U.S. population
Care Coordination
Hospital patients with heart failure discharged home with written instructions or educational material
Patient Experience of Care
Measure Title
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they had to say, and spent enough time with them.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_1.1 Adults whose health providers sometimes or never listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, United States, 2002-2007
14_1_1.2a-d Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
- Education.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Persons age 18 and over who visited a doctor's office or clinic to get health care in the past 12 months, excluding those with missing or invalid responses to any of the questions that make up this composite measure.
National Numerator
Subset of the denominator who responded "sometimes" or "never" to any of the four questions making up the composite measure.
Patient Experience of Care
Measure Title
Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.
State Table
14_1_1.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, Medicare fee for service, by State, 2007-2009
14_1_1.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, Medicare managed care, by State, 2007-2009
14_1_1.5 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully, explained things clearly, respected what they had to say, and spent enough time with them, Medicaid, by State, 2007-2009
State Data Source
AHRQ, CQUIPS, CAHPS.
State Denominator
Adults age 18 and over with Medicaid, Medicare managed care, or Medicare fee-for-service coverage, as appropriate, who visited a doctor's office or clinic to get health care in the past 12 months [6 months for Medicaid], excluding those with missing or invalid responses to any of the questions that make up this composite measure.
State Numerator
Subset of the denominator who responded "always" to all of the four questions making up the composite measure.
Comments
This is a composite measure; see entries for each of the four components of the composite measure for further details about the individual survey questions.
Estimates are weighted; weights are adjusted for nonresponse based on how many of the questions had a valid response.
Tables report data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information on the SAQ.
Patient Experience of Care
Measure Title
Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_2.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them, United States, 2002-2007
14_1_2.2a-c Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Children under age 18 who visited a doctor's office or clinic to get health care in the past 12 months, excluding those with missing or invalid responses to any of the questions that make up this composite measure.
National Numerator
Subset of the denominator whose parents or guardians reported "sometimes" or "never" to any of the four questions making up the composite measure.
Comments
The National Table reports data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.
This is a composite measure; see entries for each of the four components of the composite measure for further details about the individual survey questions.
Estimates are weighted; percent weights are adjusted for nonresponse based on the number of questions with a valid response.
Patient Experience of Care
Measure Title
Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.
State Table
14_1_2.3 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully, explained things clearly, respected what they or their parents had to say, and spent enough time with them, Medicaid, by State, 2007-2009
State Data Source
AHRQ, CQUIPS, CAHPS.
State Denominator
Children under age 18 who are covered by Medicaid and who visited a doctor's office or clinic to get health care in the past 6 months, excluding those with missing or invalid responses to any of the questions that make up this composite measure.
State Numerator
Subset of the denominator whose parents or guardians reported "always" to all of the four questions making up the composite measure.
Patient Experience of Care
Measure Title
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully to them.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_3.1 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully to them, United States, 2002-2007
14_1_3.2a-d Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully to them, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
- Education.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Adults who visited a doctor's office or clinic to get health care in the past 12 months and had a valid response to the question, "In the last 12 months, how often did doctors or other health providers listen carefully to you?"
National Numerator
Subset of the denominator who answered "sometimes" or "never" to the above question.
Comments
Nonrespondents and respondents indicating "don't know" were excluded.
Patient Experience of Care
Measure Title
Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully to them.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.
State Tables
14_1_3.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully to them, Medicare fee for service, by State, 2007-2009
14_1_3.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always listened carefully to them, Medicare managed care, by State, 2007-2009
14_1_3.5 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully to them, Medicaid, by State, 2007-2009
State Data Source
AHRQ, CQUIPS, CAHPS.
State Denominator
Adults covered by Medicare or Medicaid, who visited a doctor's office or clinic to get health care in the past 12 months [6 months for Medicaid] and answered the question, "In the last 12 [6] months, how often did doctors or other health providers listen carefully to you?," excluding nonrespondents and respondents indicating "don't know."
State Numerator
Subset of the denominator who answered "always" to the above question.
Comments
National Tables include data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information on the SAQ.
Patient Experience of Care
Measure Title
Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_4.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, United States, 2002-2007
14_1_4.2a-c Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully to them, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Children under age 18 who visited a doctor's office or clinic to get health care in the past 12 months, whose parents or guardians provided a valid response to the question, "In the last 12 months, how often did doctors or other health providers listen carefully to you?," excluding nonrespondents and respondents indicating "don't know."
National Numerator
Subset of the denominator who, according to their parents or guardians, responded "sometimes" or "never" to the above question.
Patient Experience of Care
Measure Title
Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.
State Table
14_1_4.3 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always listened carefully, Medicaid, by State, 2007-2009
State Data Source
AHRQ, CQUIPS, CAHPS.
State Denominator
Children under age 18 who are covered by Medicaid and who visited a doctor's office or clinic to get health care in the past 6 months whose parents or guardian provided a valid response to the question, "In the last 6 months how often did doctors or other health providers listen carefully to you?," excluding nonrespondents and respondents indicating "don't know."
State Numerator
Subset of the denominator who, according to their parents or guardians, answered "always" to the above question.
Comments
The National Tables include data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.
Patient Experience of Care
Measure Title
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things in a way they could understand.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_5.1 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things in a way they could understand, United States, 2002-2007
14_1_5.2a-d Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things clearly, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
- Education.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Adults age 18 and over who visited a doctor's office or clinic to get health care in the past 12 months and provided a valid response to the question, "In the last 12 months, how often did doctors or other health providers explain things in a way you could understand?," excluding nonrespondents and respondents indicating "don't know."
National Numerator
Subset of the denominator who responded "sometimes" or "never" to the above question.
Patient Experience of Care
Measure Title
Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always explained things in a way they could understand.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.
State Tables
14_1_5.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always explained things in a way they could understand, Medicare fee for service, by State, 2007-2009
14_1_5.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always explained things in a way they could understand, Medicare managed care, by State, 2007-2009
14_1_5.5 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always explained things in a way they could understand, Medicaid, by State, 2007-2009
State Data Source
AHRQ, CQUIPS, CAHPS.
State Denominator
Adults age 18 and over who visited a doctor's office or clinic to get health care in the past 12 months [6 months for Medicaid] and provided a valid response to the question, "In the last 12 [6] months, how often did doctors or other health providers explain things in a way you could understand?," excluding nonrespondents and respondents indicating "don't know."
State Numerator
Subset of the denominator who responded "always" to the above question.
Comments
National Tables include data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information.
Patient Experience of Care
Measure Title
Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things clearly.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_6.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things clearly, United States, 2002-2007
14_1_6.2a-c Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never explained things clearly, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Children under age 18 who had a doctor's office or clinic visit in the last 12 months, whose parents or guardians provided a valid response to the question, "In the last 12 months, how often did [the person's] doctors or other health providers explain things in a way you could understand?," excluding nonrespondents and respondents indicating "don't know."
National Numerator
Subset of the denominator whose parents or guardians responded "sometimes" or "never" to the above question.
Patient Experience of Care
Measure Title
Children who had a doctor's office or clinic visit in the last 6 months whose health providers always explained things clearly.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.
State Tables
14_1_6.3 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always explained things clearly to their parents, Medicaid, by State, 2007-2009
14_1_6.4 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always explained things clearly to them (children), Medicaid, by State, 2007-2009
State Data Source
AHRQ, CQUIPS, CAHPS.
State Denominator
Children under age 18 who are covered by Medicaid and had a doctor's office or clinic visit in the last 6 months with a valid answer to the question, "In the last 6 months how often did [the person's] doctors or other health providers explain things in a way you could understand?" Nonrespondents and "don't know" responses were excluded.
State Numerator
Subset of the denominator whose parents or guardians answered "always" to the above question.
Comments
National Tables include data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.
Patient Experience of Care
Measure Title
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they had to say.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_7.1 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they had to say, United States, 2002-2007
14_1_7.2a-d Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they had to say, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
- Education.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Adults age 18 and over who reported going to a doctor's office or clinic in the last 12 month and provided a valid response to the question, "In the last 12 months, how often did doctors or other health providers show respect for what you had to say?," excluding nonrespondents and respondents indicating "don't know."
National Numerator
Subset of the denominator who responded "sometimes" or "never" to the above question.
Patient Experience of Care
Measure Title
Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always showed respect for what they had to say.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.
State Tables
14_1_7.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always showed respect for what they had to say, Medicare fee for service, by State, 2007-2009
14_1_7.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always showed respect for what they had to say, Medicare managed care, by State, 2007-2009:
14_1_7.5 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always showed respect for what they had to say, Medicaid, by State, 2007-2009
State Data Source
AHRQ, CQUIPS, CAHPS.
State Denominator
Adults age 18 and over who are covered by Medicaid, Medicare fee for service, or Medicare managed care, as appropriate, reported going to a doctor's office or clinic in the last 12 months [6 months for Medicaid], and provided a valid response to the question "In the last 12 [6] months, how often did doctors or other health providers show respect for what you had to say?," excluding nonrespondents and respondents indicating "don't know."
State Numerator
Subset of the denominator who responded "always" to the above question.
Comments
National Tables include data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information on the SAQ..
Patient Experience of Care
Measure Title
Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they or their parents had to say.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_8.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they or their parents had to say, United States, 2002-2007
14_1_8.2a-c Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never showed respect for what they or their parents had to say, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Children under age 18 who had a doctor's office or clinic visit in the last 12 months and whose parent or guardian provided a valid response to the question, "In the last 12 months, how often did doctors or other health providers show respect for what you had to say?"; nonrespondents and respondents indicating "don't know" were excluded.
National Numerator
Subset of the denominator whose parent or guardian responded "sometimes," or "never" to the above question.
Patient Experience of Care
Measure Title
Children who had a doctor's office or clinic visit in the last 6 months whose health providers always showed respect for what they or their parents had to say.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.
State Table
14_1_8.3 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always showed respect for what they or their parents had to say, Medicaid, by State, 2007-2009
State Data Source
AHRQ, CQUIPS, CAHPS.
State Denominator
Children under age 18 who are covered by Medicaid, had a doctor's office or clinic visit in the last 6 months and whose parent or guardian provided a valid response to the question "In the last 6 months, how often did doctors or other health providers show respect for what you had to say?"; nonrespondents and "don't know" responses were excluded.
State Numerator
Subset of the denominator population whose parent or guardian responded "always" to the above question.
Comments
National Tables include data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.
Patient Experience of Care
Measure Title
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_9.1 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them, United States, 2002-2007
14_1_9.2a-d Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
- Education.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months and provided a valid response to the question "In the last 12 months, how often did doctors or other health providers spend enough time with you?"; nonrespondents and "don't know" responses were excluded.
National Numerator
Subset of the denominator who responded "sometimes" or "never" to the above question.
Patient Experience of Care
Measure Title
Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months whose health providers always spent enough time with them.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.
State Tables
14_1_9.3 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always spent enough time with them, Medicare fee for service, by State, 2007-2009
14_1_9.4 Adults who had a doctor's office or clinic visit in the last 12 months whose health providers always spent enough time with them, Medicare managed care, by State, 2007-2009
14_1_9.5 Adults who had a doctor's office or clinic visit in the last 6 months whose health providers always spent enough time with them, Medicaid, by State, 2007-2009
State Data Source
AHRQ, CQUIPS, CAHPS.
State Denominator
Adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months [6 months for Medicaid] and provided a valid response to the question, "In the last 12 [6] months, how often did doctors or other health providers spend enough time with you?"; nonrespondents and "don't know" responses were excluded.
State Numerator
Subset of the denominator who responded "sometimes" or "never" to the above question.
Patient Experience of Care
Measure Title
Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_10.1 Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them, United States, 2002-2007
14_1_10.2a-c Children who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never spent enough time with them, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Children under age 18 who visited a doctor's office or clinic to get health care in the past 12 months and whose parent or guardian provided a valid response to the question, "In the last 12 months, how often did doctors or other health providers spend enough time with you?"
National Numerator
Subset of the denominator who responded "sometimes" or "never" to the above question.
Patient Experience of Care
Measure Title
Children who had a doctor's office or clinic visit in the last 6 months whose health providers always spent enough time with them and their parents.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.
State Table
14_1_10.3 Children who had a doctor's office or clinic visit in the last 6 months whose health providers always spent enough time with them and their parents, Medicaid, by State, 2007-2009
State Data Source
AHRQ, CQUIPS, CAHPS.
State Denominator
Children under age 18 who visited a doctor's office or clinic to get health care in the past 6 months and whose parent or guardian provided a valid response to the question, "In the last 6 months, how often did doctors or other health providers spend enough time with you?"
State Numerator
Subset of the denominator who responded "sometimes" or "never" to the above question.
Patient Experience of Care
Measure Title
Rating of health care by adults who had a doctor's office or clinic visit in the last 12 months.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_11.1 Rating of 0-6 on a scale from 0 to 10 (where 10 is the best grade) of health care by adults who had a doctor's office or clinic visit in the last 12 months, United States, 2002-2007
14_1_11.2a-d Rating of 0-6 on a scale from 0 to 10 (where 10 is the best grade) of health care by adults who had a doctor's office or clinic visit in the last 12 months, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
- Education.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Adults age 18 and over who reported going to a doctor's office or clinic in the last 12 months and provided a valid response to the question: "We want to know your rating of all your health care in the last 12 months from all doctors and other health providers. Use any number from 0 to 10 where 0 is the worst health care possible, and 10 is the best health care possible. How would you rate all your health care?" Nonrespondents and "don't know" responses were excluded.
National Numerator
Subset of the denominator who rated their health care as less than 7, on a scale from 0 to 10.
Comments
National Tables include data from the MEPS Self-Administered Questionnaire (SAQ). See the MEPS entry in the Data Sources appendix for more information on the SAQ.
Patient Experience of Care
Measure Title
Adults with Medicare or Medicaid who had a doctor's office or clinic visit in the last 12 months who gave a best rating for health care they received.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.
State Tables
14_1_11.3 Adults who had a doctor's office or clinic visit in the last 12 months who gave a best rating for health care they received, Medicare fee for service, by State, 2007-2009
14_1_11.4 Adults who had a doctor's office or clinic visit in the last 12 months who gave a best rating for health care they received, Medicare managed care, by State, 2007-2009
14_1_11.5 Adults who had a doctor's office or clinic visit in the last 6 months who gave a best rating for health care they received, Medicaid, by State, 2007-2009:
State Data Source
AHRQ, CQUIPS, National CAHPS Benchmarking Database.
State Denominator
Adults age 18 covered by Medicare fee for service, Medicare managed care, or Medicaid, as appropriate, who reported going to a doctor's office or clinic in the last 12 months [6 months for Medicaid] and provided a valid response to the question: "We want to know your rating of all your health care in the last 12 [6] months from all doctors and other health providers. Use any number from 0 to 10 where 0 is the worst health care possible and 10 is the best health care possible. How would you rate all your health care?" Nonrespondents and "don't know" responses were excluded.
State Numerator
Subset of denominator who rated their health care as 9 or 10 (where 10 is the best grade).
Patient Experience of Care
Measure Title
Rating of health care for children who had a doctor's office or clinic visit in the last 12 months.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_12.1 Rating of 0-6 on a scale from 0 to 10 (where 10 is the best grade) of health care for children who had a doctor's office or clinic visit in the last 12 months, United States, 2002-2007
14_1_12.2a-c Rating of 0-6 on a scale from 0 to 10 (where 10 is the best grade) of health care for children who had a doctor's office or clinic visit in the last 12 months, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Children under age 18 who had a doctor's office or clinic visit in the last 12 months and whose parent or guardian provided a valid response to the question: "We want to know your rating of all your health care in the last 12 months from all doctors and other health providers. Use any number from 0 to 10 where 0 is the worst health care possible and 10 is the best health care possible. How would you rate all your health care?" Nonrespondents and "don't know" responses were excluded.
National Numerator
Subset of the denominator whose parent or guardian rated their health care as less than 7, on a scale from 0 to 10.
Comments
National Tables include data from the MEPS Child Health section. See the MEPS entry in the Data Sources appendix for more information.
Patient Experience of Care
Measure Title
Children who had a doctor's office or clinic visit in the last 6 months whose parents gave a best rating for health care received.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Quality Improvement and Patient Safety (CQUIPS), National Consumer Assessment of Healthcare Providers (CAHPS) Benchmarking Database.
State Table
14_1_12.3 Children who had a doctor's office or clinic visit in the last 6 months whose parents gave a best rating for health care received, Medicaid, by State, 2007-2009
State Data Source
AHRQ, CQUIPS, CAHPS.
State Denominator
Children under age 18 covered by Medicaid who had a doctor's office or clinic visit in the last 6 months and whose parent or guardian provided a valid response to the question: "We want to know your rating of all your health care in the last 6 months from all doctors and other health providers. Use any number from 0 to 10 where 0 is the worst health care possible and 10 is the best health care possible. How would you rate all your health care?" Nonrespondents and "don't know" responses were excluded.
State Numerator
Subset of denominator who rated their health care as 9 or 10 (where 10 is the best grade).
Patient Experience of Care
Measure Title
Adults with limited English proficiency having a usual source of care (USC) that offered language assistance.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_13.1 Adults with limited English proficiency and usual source of care who received language assistance at their usual source of care, United States, 2002-2007
14_1_13.2 Adults with limited English proficiency who had usual source of care, United States, 2002-2007
Data Source
AHRQ, CFACT, MEPS.
Denominator
Adult U.S. civilian noninstitutionalized population with limited English proficiency and a usual source of care.
Numerator
Subset of the denominator who received language assistance at their usual source of care.
Comments
For more information, see the MEPS entry in Appendix B: Detailed Methods.
Patient Experience of Care
Measure Title
People with a usual source of care whose health care providers sometimes or never discuss decisions with them.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_14.1 People with a usual source of care whose health care providers sometimes or never asked them to help make decisions, United States, 2002-2007
14_1_14.2a-d People with a usual source of care whose health care provider sometimes or never asked them to help make decisions, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
- Education.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Adult U.S. civilian noninstitutionalized population with a usual source of care.
National Numerator
Subset of the denominator who indicated that their usual source of care "sometimes" or "never" discussed decisions with them.
Comments
For more information, see the MEPS entry in Appendix B: Detailed Methods.
Patient Experience of Care
Measure Title
People with limited English Proficiency with a usual source of care for whom health care providers explain and provide all treatment options.
Measure Source
Agency for Healthcare Research and Quality (AHRQ), Center for Financing, Access, and Cost Trends (CFACT), Medical Expenditure Panel Survey (MEPS).
National Tables
14_1_15.1 People with a usual source of care for whom health care providers explain and provide all treatment options, United States, 2002-2007
14_1_15.2a-d People with a usual source of care for whom health care providers explain and provide all treatment options, United States, 2007, by:
- Race.
- Ethnicity.
- Family Income.
- Education.
National Data Source
AHRQ, CFACT, MEPS.
National Denominator
Adult U.S. civilian noninstitutionalized population with limited English proficiency and a usual source of care.
National Numerator
Subset of the denominator who reported that their health care providers explained and provided them with all treatment options.
Comments
For more information, see the MEPS entry in the Data Sources appendix.
Hospital Communication
Measure Title
Adult hospital patients who sometimes or never had good communication with doctors in the hospital.
Measure Source
Centers for Medicare & Medicaid Services (CMS), Hospital CAHPS Survey (HCAHPS).
National Tables
14_2_1.1 Adult hospital patients who sometimes or never had good communication with doctors in the hospital, United States, 2009
14_2_1.2 Adult hospital patients who sometimes or never had good communication with doctors in the hospital, United States, 2009, by:
- Race.
National Data Source
CMS, HCAHPS.
National Denominator
Patients age 18 and over discharged alive who had at least an overnight hospital stay and no psychiatry-related diagnoses.
National Numerator
Subset of the denominator who responded "sometimes" or "never" to any of three survey questions: "During this hospital stay, how often did doctors treat you with courtesy and respect?" "During this hospital stay, how often did doctors listen carefully to you?" and "During this hospital stay, how often did doctors explain things in a way you could understand?"
State Table
14_2_1.3 Adult hospital patients who sometimes or never had good communication with doctors in the hospital, by State, 2009
State Data Source
CMS, HCAHPS.
State Denominator
Same as National.
State Numerator
Same as National.
Hospital Communication
Measure Title
Adult hospital patients who sometimes or never had good communication with nurses in the hospital.
Measure Source
Centers for Medicare & Medicaid Services (CMS), Hospital CAHPS Survey (HCAHPS).
National Table
14_2_2.1 Adult hospital patients who sometimes or never had good communication with nurses in the hospital, United States, 2009
14_2_2.2 Adult hospital patients who sometimes or never had good communication with nurses in the hospital, United States, 2009, by:
- Race.
National Data Source
CMS, HCAHPS.
National Denominator
Hospital patients age 18 and over discharged alive who had at least an overnight stay and no psychiatry-related diagnoses.
National Numerator
Subset of the denominator who responded "sometimes" or "never" to any of three survey questions: "During this hospital stay, how often did nurses treat you with courtesy and respect?" "During this hospital stay, how often did nurses listen carefully to you?" and "During this hospital stay, how often did nurses explain things in a way you could understand?"
State Table
14_2_2.3 Adult hospital patients who sometimes or never had good communication with nurses in the hospital, by State, 2009
State Data Source
CMS, HCAHPS.
State Denominator
Same as National.
State Numerator
Same as National.
Diversity of the Pharmacist Workforce
Measure Title
Racial and ethnic compositions of pharmacists and total U.S. population.
Measure Source
U.S. Census Bureau (CENSUS), American Community Survey (ACS).
National Table
14_3_1.2 Pharmacist distribution rate per 100,000 population, by State, 2006-2008.
National Data Source
CENSUS, ACS.
National Denominator
U.S. civilian population.
National Numerator
People in the United States who report their occupation to be pharmacist.
State Table
14_3_1.2 Pharmacist distribution rate per 100,000 population, by State, 2006-2008
State Data Source
CENSUS, ACS.
State Denominator
Same as National.
State Numerator
Same as National.
Care Coordination
Measure Title
Hospital patients with heart failure discharged home with written instructions or educational material.
Measure Source
Centers for Medicare & Medicaid Services (CMS), Medicare Quality Improvement Organization (QIO) Program.
National Table
14_4_3.1 Hospital patients with heart failure who were given complete written discharge instructions, United States, 2005-2008
National Data Source
CMS, QIO Program.
National Denominator
Heart failure patients age 18 and over discharged to home or home care.
National Numerator
Subset of denominator with documentation that they or their caregivers were given written discharge instructions or other educational material addressing all of the following: activity level, diet, discharge medications, followup appointment, weight monitoring, and information on what to do if symptoms worsen.
State Table
14_4_3.2 Hospital patients with heart failure who were given complete written discharge instructions, by State, 2005-2008
State Data Source
CMS, QIO Program.
State Denominator
Same as National.
State Numerator
Same as National.
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