T14_1_1_1

2011 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 14_1_1.1
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they had to say, and spent enough time with them,a United States, 2002-2008
  2008200720062005200420032002
Population groupPercentSEPercentSEPercentSEPercentSEPercentSEPercentSEPercentSE
Total 9.50.39.30.39.80.39.70.39.60.39.80.310.80.3
Age18-4411.50.510.80.411.30.411.60.411.70.411.70.413.10.4
45-648.90.49.10.49.40.48.80.48.50.49.20.49.70.4
65 and over6.40.56.30.57.40.56.80.56.60.46.30.47.40.5
GenderMale9.40.49.20.49.40.49.50.49.30.49.70.410.60.4
Female9.50.39.30.310.10.39.70.39.80.39.90.311.00.3
RaceWhite, single race9.00.39.00.39.50.39.10.39.00.39.40.310.40.3
Black, single race12.20.710.40.710.30.512.70.811.30.811.30.811.40.7
Asian, single race11.11.210.91.213.11.613.01.914.31.513.51.414.51.6
NHOPI, single raceDSUDSUDSUDSUDSUDSUDSUDSUDSUDSUDSUDSUDSUDSU
AI/AN, single raceDSUDSUDSUDSU15.63.7DSUDSUDSUDSU8.31.618.42.9
Multiple races12.31.915.02.614.33.09.72.014.42.315.22.413.82.3
EthnicityNon-Hispanic, all races9.30.39.00.39.60.39.40.39.30.39.40.310.30.3
  Non-Hispanic, White8.80.38.60.39.10.38.80.38.70.38.90.39.80.3
  Non-Hispanic, Black12.10.710.50.710.30.512.70.811.00.811.00.811.50.7
Hispanic, all races10.90.611.80.712.20.711.70.612.20.613.60.815.60.8
Family incomebNegative/poor14.10.813.60.813.40.815.00.915.80.915.20.815.70.9
Near poor/low12.00.711.80.712.70.711.40.711.00.611.90.612.50.6
Middle9.70.59.20.511.30.610.40.59.80.410.10.511.20.5
High7.40.47.70.47.10.47.40.37.60.47.80.48.90.3
EducationcLess than high school12.50.711.60.512.40.713.50.712.80.613.00.613.40.6
High school graduate10.30.58.90.510.60.59.50.49.90.59.60.410.90.4
At least some college8.20.38.70.38.60.48.50.38.40.38.80.39.70.4
Employment status, ages 18-64Employed9.80.39.50.39.90.39.80.49.80.310.10.411.20.3
Not employed11.80.611.90.612.30.712.50.612.20.612.80.613.20.6
Health insurance, ages 18-64Any private8.70.38.40.38.90.39.00.38.60.39.40.310.40.3
Public only16.20.915.11.017.41.215.30.916.40.915.60.915.61.0
Uninsured15.31.017.31.116.21.116.40.918.81.216.71.118.81.1
Health insurance, age 65 and overMedicare only5.70.77.00.97.61.07.81.07.30.96.80.98.70.9
Medicare and private6.10.75.20.66.30.65.30.56.00.65.80.56.60.6
Medicare and other public10.71.58.71.212.51.712.01.98.61.38.61.28.61.1
Residence locationdMetropolitan9.60.39.20.39.80.39.80.39.50.39.90.311.10.3
  Large central metro10.10.510.80.510.80.511.20.610.80.511.30.512.80.5
  Large fringe metro8.70.68.10.59.30.68.90.59.30.59.80.510.60.5
  Medium metro9.80.78.70.69.70.69.00.57.80.59.20.69.70.6
  Small metro10.31.18.51.08.70.79.90.810.01.07.40.79.90.9
Nonmetropolitan8.70.79.70.79.60.68.90.59.90.69.30.69.50.5
  Micropolitan9.50.910.30.910.10.79.40.610.00.98.80.78.90.6
  Noncore7.01.08.51.18.71.18.00.79.60.810.30.910.90.9
Language spoken most often at homeEnglish9.10.39.00.39.50.39.40.39.20.39.30.310.30.3
Other13.11.012.70.913.41.012.60.913.51.015.91.116.21.1
Perceived health statusExcellent/very good/good8.10.38.40.38.70.38.60.38.70.39.00.39.80.3
Fair/poor16.70.714.10.715.90.915.40.714.30.614.30.716.50.6
Activity limitationsdBasic activities12.70.610.30.612.60.712.70.712.30.612.00.612.80.6
Complex activities16.61.013.90.915.01.015.40.914.90.813.50.915.00.8
Neither basic nor complex activities8.70.38.90.39.10.38.80.38.80.39.30.310.30.3
U.S. bornYes9.20.39.00.3DNCDNCDNCDNCDNCDNC9.20.310.40.3
No11.30.711.20.7DNCDNCDNCDNCDNCDNC13.60.814.10.9

a. Composite percent distribution of how often health providers sometimes or never listened carefully, explained things clearly, showed respect for what they had to say, and spent enough time with them. Denominator includes adults who had a doctor's office or clinic visit in the last 12 months, excluding missing data. The weights are adjusted for nonresponse based on how many of the four questions had a response. For more information, see the Medical Expenditure Panel Survey (MEPS) entry in Appendix B: Detailed Methods.

b. Negative/poor refers to household incomes below the Federal poverty line; near poor/low, the poverty line to just below 200 percent of the poverty line; middle, 200 percent to just below 400 percent of the poverty line; and high, 400 percent of the poverty line and over.

c. Less than high school refers to fewer than 12 years of education; high school graduate, 12 years of education; and at least some college, more than 12 years of education.

d. For more information, see the MEPS entry in Appendix B: Detailed Methods.

DNC - Data not collected.

DSU - Data do not meet the criteria for statistical reliability, data quality, or confidentiality.

Key: AI/AN: American Indian or Alaska Native; NHOPI: Native Hawaiian or Other Pacific Islander; SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Financing, Access, and Cost Trends, Medical Expenditure Panel Survey.

 

Page last reviewed March 2012
Internet Citation: T14_1_1_1: 2011 National Healthcare Quality and Disparities Reports. March 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/nhqrdr/nhqrdr11/14_patientcenteredness/T14_1_1_1.html