2011 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 14_1_1.2c
Adults who had a doctor's office or clinic visit in the last 12 months whose health providers sometimes or never listened carefully, explained things clearly, respected what they had to say, and spent enough time with them,a by family income,b United States, 2008
  TotalNegative/poorNear poor/lowMiddleHigh
Population groupPercentSEPercentSEPercentSEPercentSEPercentSE
Total 9.50.314.10.812.
65 and over��������6.40.510.
RaceWhite, single race������������9.00.313.
Black, single race�12.20.717.21.412.
Asian, single race�11.11.2DSUDSUDSUDSU11.
Multiple races�����12.31.9DSUDSUDSUDSUDSUDSUDSUDSU
EthnicityNon-Hispanic, all races�������9.30.314.60.911.
  Non-Hispanic, White8.80.313.
  Non-Hispanic, Black12.10.717.21.512.
Hispanic, all races10.90.611.91.315.31.410.
EducationcLess than high school���������12.50.717.21.413.91.411.
High school graduate�������������10.30.515.51.511.
At least some college������������
Employment status, ages 18-64Employed��������9.80.314.
Not employed�������11.80.615.
Health insurance, ages 18-64Any private�����8.70.311.21.511.
Public only��������16.20.915.01.318.
Health insurance, age 65 and overMedicare only���
Medicare and private�������������6.10.7DSUDSU6.
Medicare and other public��������10.71.514.
Residence locationdMetropolitan����9.60.314.70.912.
  Large central metro10.10.515.31.413.71.410.
  Large fringe metro�8.70.612.
  Medium metro�������9.80.714.21.412.71.511.
  Small metro��������
Language spoken most often at homeEnglish���������9.10.314.30.911.
Perceived health statusExcellent/very good/good������8.10.310.
Activity limitationsdBasic activities12.70.618.81.614.21.412.
Complex activities�
Neither basic nor complex activities8.70.311.50.811.
U.S. bornYes�������������9.20.314.30.911.

a. Composite percent distribution of how often health providers listened carefully, explained things clearly, showed respect for what they had to say, and spent enough time with them. The weights are adjusted for nonresponse based on how many of the four questions had a response. For more information see the Medical Expenditure Panel Survey (MEPS)� entry in Appendix B: Detailed Methods.

b. Negative/poor refers to household incomes below the Federal poverty line; near poor/low, the poverty line to just below 200 percent of the poverty line; middle, 200 percent to just below 400 percent of the poverty line; and high, 400 percent of the poverty line and over.

c. Less than high school refers to fewer than 12 years of education; high school graduate, 12 years of education; and at least some college, more than 12 years of education.

d. For more information, see the MEPS entry in Appendix B: Detailed Methods.

DSU - Data do not meet the criteria for statistical reliability, data quality, or confidentiality.

Key: AI/AN: American Indian or Alaska Native; NHOPI: Native Hawaiian or Other Pacific Islander; SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Financing, Access, and Cost Trends, Medical Expenditure Panel Survey.


Page last reviewed October 2014
Internet Citation: T14_1_1_2c: 2011 National Healthcare Quality and Disparities Reports. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/nhqrdr/nhqrdr11/14_patientcenteredness/T14_1_1_2c.html