2011 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 14_2_2.1
Adult hospital patients who sometimes or never had good communication with nurses in the hospital, United States, 2009-2010
Population groupPercentSEPercentSE
65 and over5.
RaceWhite only5.
Black only7.
Asian only6.
NHOPI only6.
AI/AN only8.
Multiple races7.
EthnicityHispanic, all races6.
Non-Hispanic, all races5.
EducationaLess than high school6.
High school graduate5.
At least some college5.
Language at homeEnglish5.

a. Less than high school refers to fewer than 12 years of education; high school graduate, 12 years of education; and at least some college, more than 12 years of education.

Key: AI/AN: American Indian or Alaska Native; NHOPI: Native Hawaiian or Other Pacific Islander; SE: standard error.

Source: Centers for Medicare & Medicaid Services, Hospital Consumer Assessment of Healthcare Providers and Systems.


Page last reviewed October 2014
Internet Citation: T14_2_2_1: 2011 National Healthcare Quality and Disparities Reports. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/nhqrdr/nhqrdr11/14_patientcenteredness/T14_2_2_1.html