T16_4_6_1

2011 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 16_4_6.1
People with difficulty contacting their usual source of care during regular business hours over the telephone about a health problem, United States, 2002-2008
  2008200720062005200420032002
Population groupPercentSEPercentSEPercentSEPercentSEPercentSEPercentSEPercentSE
Total 14.10.415.30.516.60.516.10.516.10.417.70.519.10.5
Age0-1711.00.712.40.714.50.812.30.713.20.715.20.716.60.7
18-4414.80.715.70.717.30.717.30.716.90.718.70.720.30.7
45-6416.20.717.30.717.60.718.40.817.50.818.80.821.20.7
65 and over14.61.016.31.017.71.117.40.917.60.919.01.117.70.8
GenderMale14.20.514.90.516.10.615.80.615.70.617.00.518.50.5
Female14.00.515.70.517.10.516.40.516.40.518.40.519.60.5
RaceWhite, single race14.30.515.10.516.50.616.20.616.40.518.10.519.40.5
Black, single race11.50.714.81.017.01.214.21.014.01.016.11.116.91.0
Asian, single race12.91.816.32.117.62.317.62.315.02.315.72.117.42.3
NHOPI, single raceDSUDSUDSUDSUDSUDSUDSUDSUDSUDSUDSUDSUDSUDSU
AI/AN, single race29.25.928.06.524.14.823.55.119.45.321.85.424.23.7
Multiple races15.22.820.12.316.22.419.12.716.52.812.92.226.13.3
EthnicityNon-Hispanic, all races13.70.515.00.516.40.516.10.615.90.517.40.518.80.5
  Non-Hispanic, White13.90.614.80.516.20.616.20.616.30.617.80.519.10.5
  Non-Hispanic, Black11.30.714.71.016.81.214.11.014.01.015.81.116.71.0
Hispanic, all races16.61.217.11.217.91.116.40.917.01.020.31.121.41.0
Family incomeaNegative/poor16.31.217.31.119.51.218.11.118.11.120.61.222.91.1
Near poor/low13.91.115.31.017.51.115.60.916.61.019.31.017.80.9
Middle13.50.815.80.817.00.915.30.815.40.717.10.819.00.8
High13.90.714.30.615.10.716.40.715.70.716.70.718.60.6
EducationbLess than high school17.01.118.20.919.91.018.41.117.90.919.00.920.20.9
High school graduate14.50.714.50.716.40.716.40.817.00.818.00.718.90.7
At least some college15.30.617.00.617.30.618.20.717.10.719.20.720.90.6
Employment status, ages 18-64Employed14.80.616.20.616.90.617.10.716.70.618.40.620.40.6
Not employed18.01.017.41.019.80.920.11.018.81.020.00.921.80.9
Health insurance, ages 18-64Any private13.40.514.40.515.30.615.30.615.10.516.50.618.90.6
Public only14.51.017.41.021.21.117.51.016.81.021.41.221.11.0
Uninsured17.91.316.91.317.71.419.01.320.01.520.31.320.81.3
Health insurance, age 65 and overMedicare only13.91.413.51.517.11.617.71.615.61.420.01.819.91.6
Medicare and private14.31.417.71.417.21.417.11.217.51.218.21.416.01.0
Medicare and other public19.22.618.62.421.52.716.22.523.52.920.32.319.62.4
Residence locationcMetropolitan14.10.515.50.516.80.516.30.616.30.518.00.519.50.5
  Large central metro14.20.915.30.916.20.917.70.917.20.720.00.921.60.9
  Large fringe metro14.30.815.30.816.50.916.10.916.00.816.30.818.20.9
  Medium metro13.70.915.91.119.01.415.81.115.51.318.71.118.81.1
  Small metro14.61.715.91.814.21.313.21.615.81.614.71.817.71.5
Nonmetropolitan13.71.414.21.015.71.315.51.315.01.116.40.917.40.9
  Micropolitan12.81.514.51.316.21.515.81.714.81.616.51.117.61.1
  Noncore15.52.113.71.614.82.214.82.015.41.416.21.716.91.8
Language spoken most often at homeEnglish14.00.515.00.516.50.516.10.615.90.517.40.519.00.5
Other14.61.317.61.317.91.316.61.317.81.520.61.320.91.3
Perceived health statusExcellent/very good/good13.30.414.40.515.70.515.20.515.00.516.90.518.40.5
Fair/poor20.41.122.31.024.41.023.61.124.01.025.11.225.01.0
Activity limitations,c age 18 and overBasic activities19.11.121.81.123.01.121.90.921.51.123.31.024.71.1
Complex activities22.41.422.61.426.01.424.31.325.01.326.11.424.81.3
Neither basic nor complex activities14.40.515.50.516.20.516.70.616.10.617.90.519.20.5
U.S. bornYes13.80.514.90.5DNCDNCDNCDNCDNCDNC17.70.518.90.5
No16.11.118.21.1DNCDNCDNCDNCDNCDNC18.31.021.01.1

a. Negative/poor refers to household incomes below the Federal poverty line; near poor/low, the poverty line to just below 200 percent of the poverty line; middle, 200 percent to just below 400 percent of the poverty line; and high, 400 percent of the poverty line and over.

b. Less than high school refers to fewer than 12 years of education; high school graduate, 12 years of education; and at least some college, more than 12 years of education.

c. For more information, see the MEPS entry in Appendix B: Detailed Methods.

DNC - Data not collected.

DSU - Data do not meet the criteria for statistical reliability, data quality, or confidentiality.

Key: AI/AN: American Indian or Alaska Native; NHOPI: Native Hawaiian or Other Pacific Islander; SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Financing, Access, and Cost Trends, Medical Expenditure Panel Survey.

 

Page last reviewed March 2012
Internet Citation: T16_4_6_1: 2011 National Healthcare Quality and Disparities Reports. March 2012. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/nhqrdr/nhqrdr11/16_facilitators_barriers/T16_4_6_1.html