T16_4_6_2a

2011 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 16_4_6.2a
People with difficulty contacting their usual source of care during regular business hours over the telephone about a health problem, by race, United States, 2008
				Single race
		Total		White		Black		Asian		NHOPI		AI/AN		Multiple races
Population group		Percent	SE	Percent	SE	Percent	SE	Percent	SE	Percent	SE	Percent	SE	Percent	SE
Total		14.1	0.4	14.3	0.5	11.5	0.7	12.9	1.8	DSU	DSU	29.2	5.9	15.2	2.8
Age	0-17	11.0	0.7	11.3	0.8	8.5	1.2	10.8	2.6	DSU	DSU	DSU	DSU	12.8	3.1
	18-44	14.8	0.7	14.9	0.8	13.3	1.2	14.6	2.2	DSU	DSU	DSU	DSU	9.9	2.9
	45-64	16.2	0.7	16.3	0.8	14.4	1.2	15.2	3.2	DSU	DSU	DSU	DSU	DSU	DSU
	65 and over	14.6	1.0	15.0	1.1	9.4	1.6	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
Gender	Male	14.2	0.5	14.6	0.6	10.7	0.9	13.5	2.3	DSU	DSU	27.3	6.7	13.4	2.6
Gender	Female	14.0	0.5	14.1	0.5	12.1	0.9	12.4	1.8	DSU	DSU	31.0	7.2	17.0	3.7
Family income^a	Negative/poor	16.3	1.2	16.8	1.6	14.7	1.6	DSU	DSU	DSU	DSU	DSU	DSU	13.9	3.8
	Near poor/low	13.9	1.1	15.0	1.2	9.1	1.2	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
	Middle	13.5	0.8	13.8	0.8	11.0	1.3	12.5	3.1	DSU	DSU	DSU	DSU	14.5	3.9
	High	13.9	0.7	13.9	0.7	11.0	1.6	14.3	2.7	DSU	DSU	DSU	DSU	19.6	5.7
Education,^b age 18 and over	Less than high school	17.0	1.1	17.6	1.2	12.8	1.5	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
	High school graduate	14.5	0.7	14.9	0.8	11.9	1.3	11.0	3.3	DSU	DSU	DSU	DSU	DSU	DSU
	At least some college	15.3	0.6	15.3	0.7	14.1	1.3	15.2	2.2	DSU	DSU	DSU	DSU	17.8	4.7
Employment status, ages 18-64	Employed	14.8	0.6	14.9	0.6	13.3	0.9	15.0	2.3	DSU	DSU	DSU	DSU	14.0	3.9
Employment status, ages 18-64	Not employed	18.0	1.0	18.5	1.2	15.1	1.5	14.3	3.6	DSU	DSU	DSU	DSU	DSU	DSU
Health insurance, ages 0-64	Any private	13.4	0.5	13.5	0.6	10.9	0.9	14.3	2.1	DSU	DSU	DSU	DSU	13.8	3.6
	Public only	14.5	1.0	15.5	1.3	11.8	1.3	DSU	DSU	DSU	DSU	DSU	DSU	11.8	3.4
	Uninsured	17.9	1.3	17.6	1.5	16.5	2.3	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
Health insurance, age 65 and over	Medicare only	13.9	1.4	14.4	1.6	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
	Medicare and private	14.3	1.4	14.6	1.4	10.6	2.3	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
	Medicare and other public	19.2	2.6	21.9	3.4	13.1	3.7	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
Residence location^c	Metropolitan	14.1	0.5	14.5	0.5	12.1	0.8	13.1	1.8	DSU	DSU	20.2	5.6	13.2	2.4
	Large central metro	14.2	0.9	15.0	1.0	11.3	1.1	14.9	2.6	DSU	DSU	DSU	DSU	DSU	DSU
	Large fringe metro	14.3	0.8	14.3	1.0	13.5	1.6	15.9	4.3	DSU	DSU	DSU	DSU	15.2	3.5
	Medium metro	13.7	0.9	14.4	1.0	10.5	1.4	7.0	1.6	DSU	DSU	DSU	DSU	DSU	DSU
	Small metro	14.6	1.7	14.2	2.0	16.3	2.6	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
	Nonmetropolitan	13.7	1.4	13.5	1.3	6.1	1.1	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
	Micropolitan	12.8	1.5	12.7	1.7	6.8	1.4	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
	Noncore	15.5	2.1	15.2	1.8	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
Language spoken most often at home	English	14.0	0.5	14.3	0.5	11.4	0.7	12.4	2.0	DSU	DSU	32.0	6.6	15.1	2.9
Language spoken most often at home	Other	14.6	1.3	14.9	1.4	DSU	DSU	13.4	2.8	DSU	DSU	DSU	DSU	DSU	DSU
Perceived health status	Excellent/very good/good	13.3	0.4	13.6	0.5	10.7	0.7	12.4	1.9	DSU	DSU	23.8	6.4	13.7	2.9
Perceived health status	Fair/poor	20.4	1.1	20.4	1.3	17.2	1.9	18.2	5.0	DSU	DSU	DSU	DSU	DSU	DSU
Activity limitations,^c age 18 and over	Basic activities	19.1	1.1	19.3	1.2	15.3	1.7	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
	Complex activities	22.4	1.4	22.8	1.6	18.0	2.2	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
	Neither basic nor complex activities	14.4	0.5	14.5	0.6	12.3	0.8	13.6	1.9	DSU	DSU	34.2	7.7	15.4	3.9
U.S. born	Yes	13.8	0.5	14.1	0.5	11.4	0.7	10.9	2.0	DSU	DSU	30.5	6.3	15.1	2.9
U.S. born	No	16.1	1.1	17.3	1.4	12.8	2.4	14.1	2.1	DSU	DSU	DSU	DSU	DSU	DSU

^a. Negative/poor refers to household incomes below the Federal poverty line; near poor/low, the poverty line to just below 200 percent of the poverty line; middle, 200 percent to just below 400 percent of the poverty line; and high, 400 percent of the poverty line and over.

^b. Less than high school refers to fewer than 12 years of education; high school graduate, 12 years of education; and at least some college, more than 12 years of education.

^c. For more information, see the MEPS entry in Appendix B: Detailed Methods.

DSU - Data do not meet the criteria for statistical reliability, data quality, or confidentiality.

Key: AI/AN: American Indian or Alaska Native; NHOPI: Native Hawaiian or Other Pacific Islander; SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Financing, Access, and Cost Trends, Medical Expenditure Panel Survey.

Page last reviewed October 2014

Internet Citation: T16_4_6_2a: 2011 National Healthcare Quality and Disparities Reports. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://archive.ahrq.gov/research/findings/nhqrdr/nhqrdr11/16_facilitators_barriers/T16_4_6_2a.html