2011 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 16_4_6.2a
People with difficulty contacting their usual source of care during regular business hours over the telephone about a health problem, by race, United States, 2008
    Single race  
  TotalWhiteBlackAsianNHOPIAI/ANMultiple races
Population groupPercentSEPercentSEPercentSEPercentSEPercentSEPercentSEPercentSE
Total 14.10.414.30.511.50.712.91.8DSUDSU29.25.915.22.8
65 and over14.
Family incomeaNegative/poor16.
Near poor/low13.
Education,b age 18 and overLess than high school17.
High school graduate14.50.714.90.811.91.311.03.3DSUDSUDSUDSUDSUDSU
At least some college15.30.615.30.714.11.315.22.2DSUDSUDSUDSU17.84.7
Employment status, ages 18-64Employed14.80.614.90.613.30.915.02.3DSUDSUDSUDSU14.03.9
Not employed18.
Health insurance, ages 0-64Any private13.40.513.50.610.90.914.32.1DSUDSUDSUDSU13.83.6
Public only14.
Health insurance, age 65 and overMedicare only13.91.414.41.6DSUDSUDSUDSUDSUDSUDSUDSUDSUDSU
Medicare and private14.31.414.61.410.62.3DSUDSUDSUDSUDSUDSUDSUDSU
Medicare and other public19.22.621.93.413.13.7DSUDSUDSUDSUDSUDSUDSUDSU
Residence locationcMetropolitan14.10.514.50.512.10.813.11.8DSUDSU20.25.613.22.4
  Large central metro14.20.915.
  Large fringe metro14.30.814.
  Medium metro13.70.914.
  Small metro14.61.714.
Language spoken most often at homeEnglish14.00.514.30.511.40.712.42.0DSUDSU32.06.615.12.9
Perceived health statusExcellent/very good/good13.30.413.60.510.70.712.41.9DSUDSU23.86.413.72.9
Activity limitations,c age 18 and overBasic activities19.
Complex activities22.41.422.81.618.02.2DSUDSUDSUDSUDSUDSUDSUDSU
Neither basic nor complex activities14.40.514.50.612.30.813.61.9DSUDSU34.27.715.43.9
U.S. bornYes13.80.514.10.511.40.710.92.0DSUDSU30.56.315.12.9

a. Negative/poor refers to household incomes below the Federal poverty line; near poor/low, the poverty line to just below 200 percent of the poverty line; middle, 200 percent to just below 400 percent of the poverty line; and high, 400 percent of the poverty line and over.

b. Less than high school refers to fewer than 12 years of education; high school graduate, 12 years of education; and at least some college, more than 12 years of education.

c. For more information, see the MEPS entry in Appendix B: Detailed Methods.

DSU - Data do not meet the criteria for statistical reliability, data quality, or confidentiality.

Key: AI/AN: American Indian or Alaska Native; NHOPI: Native Hawaiian or Other Pacific Islander; SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Financing, Access, and Cost Trends, Medical Expenditure Panel Survey.


Page last reviewed October 2014
Internet Citation: T16_4_6_2a: 2011 National Healthcare Quality and Disparities Reports. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/nhqrdr/nhqrdr11/16_facilitators_barriers/T16_4_6_2a.html