2011 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 16_4_6.2b
People with difficulty contacting their usual source of care during regular business hours over the telephone about a health problem, by ethnicity, United States, 2008
  TotalAll racesWhiteBlackHispanic, all races
Population groupPercentSEPercentSEPercentSEPercentSEPercentSE
Total 14.10.413.70.513.90.611.30.716.61.2
65 and over14.
Family incomeaNegative/poor16.
Near poor/low13.
Education,b age 18 and overLess than high school17.
High school graduate14.50.714.20.814.50.911.61.317.81.9
At least some college15.30.615.20.715.20.714.11.316.71.8
Employment status, ages 18-64Employed14.80.614.50.614.50.713.10.917.51.3
Not employed18.
Health insurance, ages 0-64Any private13.40.513.00.613.10.710.80.916.81.5
Public only14.
Health insurance, age 65 and overMedicare only13.91.413.81.514.31.7DSUDSU15.14.5
Medicare and private14.31.414.51.414.81.510.72.3DSUDSU
Medicare and other public19.22.620.
Residence locationcMetropolitan14.10.513.70.514.10.611.90.816.61.3
  Large central metro14.20.913.80.914.
  Large fringe metro14.30.813.90.913.
  Medium metro13.70.913.40.914.
  Small metro14.61.713.51.713.
Language spoken most often at homeEnglish14.00.513.70.514.00.511.30.717.41.5
Perceived health statusExcellent/very good/good13.30.412.90.513.20.510.50.715.81.1
Activity limitations,c age 18 and overBasic activities19.
Complex activities22.41.422.51.422.91.718.22.321.34.2
Neither basic nor complex activities14.40.514.00.614.10.712.20.917.41.3
U.S. bornYes13.80.513.60.513.80.511.40.716.01.2

a. Negative/poor refers to household incomes below the Federal poverty line; near poor/low, the poverty line to just below 200 percent of the poverty line; middle, 200 percent to just below 400 percent of the poverty line; and high, 400 percent of the poverty line and over.

b. Less than high school refers to fewer than 12 years of education; high school graduate, 12 years of education; and at least some college, more than 12 years of education.

c. For more information, see the MEPS entry in Appendix B: Detailed Methods.

DSU - Data do not meet the criteria for statistical reliability, data quality, or confidentiality.

Key: SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Financing, Access, and Cost Trends, Medical Expenditure Panel Survey.


Page last reviewed October 2014
Internet Citation: T16_4_6_2b: 2011 National Healthcare Quality and Disparities Reports. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/nhqrdr/nhqrdr11/16_facilitators_barriers/T16_4_6_2b.html