2011 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 16_4_6.2c
People with difficulty contacting their usual source of care during regular business hours over the telephone about a health problem, by family income,a United States, 2008
  TotalNegative/poorNear poor/lowMiddleHigh
Population groupPercentSEPercentSEPercentSEPercentSEPercentSE
Total 14.10.416.
65 and over14.
RaceWhite, single race14.30.516.81.615.
Black, single race11.50.714.
Asian, single race12.91.8DSUDSUDSUDSU12.
Multiple races15.22.813.93.8DSUDSU14.53.919.65.7
EthnicityNon-Hispanic, all races13.70.515.
  Non-Hispanic, White13.90.615.91.714.21.413.70.913.70.8
  Non-Hispanic, Black11.30.714.
Hispanic, all races16.
Education,b age 18 and overLess than high school17.
High school graduate14.50.717.71.813.01.514.81.414.21.2
At least some college15.30.618.12.615.
Employment status, ages 18-64Employed14.80.618.21.813.91.613.80.915.30.8
Not employed18.
Health insurance, ages 0-64Any private13.40.515.72.512.51.813.00.913.70.7
Public only14.
Health insurance, age 65 and overMedicare only13.91.410.
Medicare and private14.31.4DSUDSU16.22.913.72.314.41.9
Medicare and other public19.22.620.
Residence locationcMetropolitan14.10.516.51.314.
  Large central metro14.20.916.21.913.21.911.
  Large fringe metro14.30.815.82.616.52.615.61.712.71.2
  Medium metro13.70.914.82.413.41.513.71.813.41.5
  Small metro14.61.721.
Language spoken most often at homeEnglish14.00.516.
Perceived health statusExcellent/very good/good13.30.414.
Activity limitations,c age 18 and overBasic activities19.
Complex activities22.41.425.32.621.22.621.32.522.02.9
Neither basic nor complex activities14.40.516.81.713.31.414.10.914.50.8
U.S. bornYes13.80.515.

a. Negative/poor refers to household incomes below the Federal poverty line; near poor/low, the poverty line to just below 200 percent of the poverty line; middle, 200 percent to just below 400 percent of the poverty line; and high, 400 percent of the poverty line and over.

b. Less than high school refers to fewer than 12 years of education; high school graduate, 12 years of education; and at least some college, more than 12 years of education.

c. For more information, see the MEPS entry in Appendix B: Detailed Methods.

DSU - Data do not meet the criteria for statistical reliability, data quality, or confidentiality.

Key: AI/AN: American Indian or Alaska Native; NHOPI: Native Hawaiian or Other Pacific Islander; SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Financing, Access, and Cost Trends, Medical Expenditure Panel Survey.


Page last reviewed October 2014
Internet Citation: T16_4_6_2c: 2011 National Healthcare Quality and Disparities Reports. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/research/findings/nhqrdr/nhqrdr11/16_facilitators_barriers/T16_4_6_2c.html