T16_4_6_2d

2011 National Healthcare Quality and Disparities Reports

The National Healthcare Quality Report (NHQR) is a comprehensive national overview of quality of health care in the United States. It is organized around four dimensions of quality of care: effectiveness, patient safety, timeliness, and patient centeredness.

Table 16_4_6.2d
People with difficulty contacting their usual source of care during regular business hours over the telephone about a health problem, by education,^a United States, 2008
		Total^a		Less than high school		High school graduate		At least some college
Population group		Percent	SE	Percent	SE	Percent	SE	Percent	SE
Total		15.3	0.5	17.0	1.1	14.5	0.7	15.3	0.6
Age	18-44	14.8	0.7	16.7	1.6	14.2	1.2	14.7	0.9
	45-64	16.2	0.7	18.6	1.8	15.9	1.1	15.9	0.9
	65 and over	14.5	1.0	15.8	1.7	12.8	1.2	15.3	1.7
Gender	Male	15.5	0.6	17.3	1.5	13.9	0.9	15.8	0.8
Gender	Female	15.1	0.5	16.7	1.2	15.0	0.8	14.8	0.7
Race	White, single race	15.5	0.5	17.6	1.2	14.9	0.8	15.3	0.7
	Black, single race	13.1	0.8	12.8	1.5	11.9	1.3	14.1	1.3
	Asian, single race	13.8	1.9	DSU	DSU	11.0	3.3	15.2	2.2
	NHOPI, single race	DSU	DSU	DSU	DSU	DSU	DSU	DSU	DSU
	AI/AN, single race	36.9	7.7	DSU	DSU	DSU	DSU	DSU	DSU
	Multiple races	17.5	4.2	DSU	DSU	DSU	DSU	17.8	4.7
Ethnicity	Non-Hispanic, all races	15.0	0.5	16.5	1.2	14.2	0.8	15.2	0.7
	Non-Hispanic, White	15.2	0.6	17.1	1.5	14.5	0.9	15.2	0.7
	Non-Hispanic, Black	12.9	0.8	12.6	1.5	11.6	1.3	14.1	1.3
	Hispanic, all races	17.7	1.2	18.6	2.0	17.8	1.9	16.7	1.8
Family income^b	Negative/poor	18.7	1.4	19.9	2.0	17.7	1.8	18.1	2.6
	Near poor/low	14.9	1.1	16.7	1.8	13.0	1.5	15.8	2.0
	Middle	14.8	0.9	16.9	1.8	14.8	1.4	14.1	1.1
	High	15.1	0.7	13.7	2.3	14.2	1.2	15.5	0.9
Employment status, ages 18-64	Employed	14.8	0.6	16.8	1.7	14.1	0.9	14.9	0.7
Employment status, ages 18-64	Not employed	18.0	1.0	18.6	1.7	18.5	1.7	17.3	1.5
Health insurance, ages 0-64	Any private	14.6	0.6	15.6	1.8	14.3	0.9	14.7	0.7
	Public only	18.4	1.4	18.1	2.0	16.7	2.1	20.9	2.7
	Uninsured	19.0	1.4	21.3	2.5	17.8	2.0	18.4	2.2
Health insurance, age 65 and over	Medicare only	14.0	1.4	15.7	2.8	13.6	2.2	13.3	2.8
	Medicare and private	14.4	1.4	14.4	2.7	11.3	1.6	16.8	2.0
	Medicare and other public	18.0	2.7	18.7	3.1	DSU	DSU	DSU	DSU
Residence location^c	Metropolitan	15.3	0.5	16.8	1.2	14.0	0.7	15.7	0.7
	Large central metro	15.8	0.9	17.8	2.1	14.6	1.3	15.7	1.1
	Large fringe metro	15.2	0.9	15.1	2.2	13.6	1.4	16.1	1.1
	Medium metro	15.1	1.0	15.3	1.8	13.7	1.3	15.8	1.3
	Small metro	15.1	1.9	19.1	2.5	14.1	1.7	14.2	2.5
	Nonmetropolitan	15.1	1.5	17.8	2.4	16.6	2.0	12.5	1.8
	Micropolitan	14.2	1.4	16.1	2.6	16.3	2.5	11.6	2.0
	Noncore	16.7	2.5	20.2	4.2	17.0	3.3	14.3	3.1
Language spoken most often at home	English	15.3	0.5	17.5	1.2	14.5	0.7	15.2	0.6
Language spoken most often at home	Other	15.5	1.5	15.4	1.9	15.1	2.5	15.9	2.3
Perceived health status	Excellent/very good/good	14.5	0.5	15.3	1.2	14.0	0.8	14.5	0.7
Perceived health status	Fair/poor	20.2	1.1	21.3	1.8	17.2	1.7	21.8	1.8
Activity limitations,^c age 18 and over	Basic activities	19.3	1.1	19.9	2.0	17.1	1.4	20.9	1.8
	Complex activities	22.4	1.4	23.1	2.6	20.7	2.3	23.5	2.3
	Neither basic nor complex activities	14.4	0.5	15.8	1.3	13.9	0.8	14.3	0.7
U.S. born	Yes	15.1	0.5	17.7	1.2	14.3	0.7	15.0	0.6
U.S. born	No	16.4	1.2	14.9	1.9	17.2	2.0	16.9	1.5

^a. Persons age 18 and over. Less than high school refers to fewer than 12 years of education; high school graduate, 12 years of education; and at least some college, more than 12 years of education.

^b. Negative/poor refers to household incomes below the Federal poverty line; near poor/low, the poverty line to just below 200 percent of the poverty line; middle, 200 percent to just below 400 percent of the poverty line; and high, 400 percent of the poverty line and over.

^c. For more information, see the MEPS entry in Appendix B: Detailed Methods.

DSU - Data do not meet the criteria for statistical reliability, data quality, or confidentiality.

Key: AI/AN: American Indian or Alaska Native; NHOPI: Native Hawaiian or Other Pacific Islander; SE: standard error.

Source: Agency for Healthcare Research and Quality, Center for Financing, Access, and Cost Trends, Medical Expenditure Panel Survey.

Page last reviewed October 2014

Internet Citation: T16_4_6_2d: 2011 National Healthcare Quality and Disparities Reports. October 2014. Agency for Healthcare Research and Quality, Rockville, MD. http://archive.ahrq.gov/research/findings/nhqrdr/nhqrdr11/16_facilitators_barriers/T16_4_6_2d.html