| Abbreviation |
Full Name |
| AAPCC | American Association of Poison Control Centers |
| ACGME | Accreditation Council for Graduate Medical Education |
| AHRQ | Agency for Healthcare Research and Quality |
| ANI | Automatic Number Identification |
| ASA | Average Speed of Answer |
| CDC | Centers for Disease Control and Prevention |
| CDPHE | Colorado Department of Public Health and Environment |
| CO-HELP | Colorado Health Emergency Line for Public |
| CO-PHIL | Colorado Provider and Hospital Information Line |
| CRAM | Citizens for Responsible Applications of Malathion |
| CTI | Computer Telephony Integration |
| DHMIC | Denver Health Medical Information Centers |
| EM | Emergency Management |
| EMS | Emergency Management Services |
| EPA | Environmental Protection Agency |
| ER | Emergency Room |
| FAQs | Frequently Asked Questions |
| FIFRA | Federal Insecticide, Fungicide and Rodenticide Act |
| FTE | Full-time Equivalent |
| GNYHS | Greater New York Hospital Association |
| HCP | Health Care Professional |
| HEALTH | Health Emergency Assistance Line and Triage Hub |
| HIPAA | Health Insurance Portability and Accountability Act of 1996 |
| ICS | Incident Command System |
| IDS | Integrated Delivery Systems |
| IDSRN | Integrated Delivery System Research Network |
| ISDN | Integrated Services Digital Network |
| IVR | Interactive Voice Response |
| JCAHO | Joint Commission on Accreditation of Healthcare Organizations |
| JIC | Joint Information Center |
| LAN | Local Area Network |
| LRN | Laboratory Response Network |
| NYC | New York City |
| PCC | Poison Control Center |
| PHD | Public Health Department |
| RMDCC | Rocky Mountain Drug Consultation Center |
| RMPC | Rocky Mountain Poison Center |
| RMPDC | Rocky Mountain Poison & Drug Center |
| SARS | Severe Acute Respiratory Syndrome |
| SCRAM | Sarasota Citizens for Responsible Application of Malathion |
| SDLC | Systems Development Lifecycle |
| SLA | Service Level Agreement |
| SPI | Specialist in Poison Information |
| TESS | Toxic Exposure to Substances Surveillance |
| VAERS | Vaccine Adverse Events Report Surveillance |
| VRU | Voice Response Unit |
| WMD | Weapons of Mass Destruction |
| WNV | West Nile Virus |
| WTC | World Trade Center |
540 Gaither Road Rockville, MD 20850