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Agency for Healthcare Research Quality www.ahrq.gov
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Health Emergency Assistance Line and Triage Hub (HEALTH) Model

Appendix H. Channels of Contact Health Emergency Assistance Line & Triage Hub (HEALTH) Model

Flow chart depicting Channels of Contact flow. Go to Text Description [D] for details.

[D] Select for Text Description.

Notes: FAQs, frequently asked questions; IVR, interactive voice response; VAERS, Vaccine Adverse Events Report Surveillance.

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AHRQ Advancing Excellence in Health Care