|
Measure
|
Source
|
Notes
|
|
Ability
to identify case manager
|
Participant
Experience Survey
|
Supported
by all three survey versions
|
|
Ability
to contact case manager
|
Participant
Experience Survey
|
Supported
by all three survey versions
|
|
Case
manager effectiveness and competency (18 indicators)
|
National
Core Indicators Case Management Measures
|
Individuals
with intellectual disabilities. Data
for indicators drawn from time measurement studies and consumer surveys.
|
|
Ability
to identify case manager/support coordinator
|
National
Core Indicators Consumer Survey
|
Individuals
with intellectual or developmental disabilities
|
|
Case
management for dual diagnosis; case management for medical comorbidity
|
Center
for Quality Assessment and Improvement in Mental Health; quality measures
|
Persons
with severe and persistent mental illness in managed care plans
|
|
Waiting
time for child case management
|
Maine
Department of Mental Health, Mental Retardation, and Substance Abuse
Services
|
Children
with psychiatric disorders
|
|
Communication
between mental health and primary care for outpatients
|
Center
for Quality Assessment and Improvement in Mental Health; quality measures
|
Mental
health outpatients
|
|
Waiting
time for case management services (mental retardation)
|
Center
for Quality Assessment and Improvement in Mental Health; quality measures
|
Individuals
dually diagnosed with mental retardation and mental illness
|
|
Family
received all the professional care coordination that was needed
|
National
Survey of Children With Special Health Care Needs, 2001
|
Children
with special health care needs
|
|
Degree to
which consumers found it easy to get someone from Medicaid to coordinate
their care from different providers
|
CAHPS®
for People With Mobility Impairments
|
People
with mobility impairments enrolled in managed care plans
|
|
Client
perception of frequency and adequacy of case management contact
|
Mathematica
Waiver Evaluation Consumer Survey
|
Older adults
and people with disabilities
|
|
Access to
service coordinator (includes 7 items)
|
Nebraska Family Experience Survey
|
Families
with children receiving HCBS
|
|
Measure
|
Source
|
Notes
|
|
Staff
spend all required time with client
|
Participant
Experience Survey
|
Supported
by all three survey versions
|
|
Attendants/workers/staff
work the amount of time authorized in the plan of care
|
Kansas
Department on Aging, Frail/Elderly Consumer Interview Protocol
|
Older adults
|
|
Case
manager ensures that participants receive the services identified in the plan
of care
|
Quality Review Indicators for Michigan's Aged and
Disabled Waiver
|
Older adults
and disabled people; data are gathered during provider reviews.
|
|
Measure
|
Source
|
Notes
|
|
Percentage
of children requiring more than one type of health care service who received
needed help coordinating care
|
PHDS-PLUS
(Promoting Healthy Development Survey)
|
Children
only; tool designed for 0-3
|
|
Parent's
experience with coordination of their child's care
|
CAHPS®,
Children With Chronic Conditions, based on 2 items
|
Children
only
|
|
Satisfaction
with care coordination (5 items total)
|
CAHPS®
4.0H (NCQA version), also adult supplemental items
|
Item
developed for health plan participants; may not be relevant to HCBS.
|
|
3-item
care transition measures (CTM3)
|
University
of Colorado Health Sciences Center
|
Three-item survey, related specifically to experience upon discharge from a
hospital; may be relevant for HCBS participants being discharged back into
the community.
|
|
Care
planning for dual diagnosis
|
Center
for Quality Assessment and Improvement in Mental Health; quality measures
|
People
dually diagnosed with mental illness and substance abuse
|
|
Measure
|
Source
|
Evidence
|
Populations
|
Feasibility
|
Prevalence
|
Total Score
|
Notes
|
|
Ability
to identify case manager
|
Participant
Experience Survey
|
4
|
5
|
3
|
5
|
17
|
Supported
by all three survey versions
|
|
Ability
to contact case manager
|
Participant
Experience Survey
|
4
|
5
|
3
|
5
|
17
|
Supported
by all three survey versions
|
|
Case
manager effectiveness and competency (18 indicators)
|
National
Core Indicators Case Management Measures
|
3
|
4
|
2
|
4
|
13
|
Individuals
with intellectual disabilities. Data
for indicators drawn from time measurement studies and consumer surveys.
|
|
Ability
to identify case manager/support coordinator
|
National
Core Indicators Consumer Survey
|
4
|
4
|
3
|
5
|
16
|
Individuals
with intellectual or developmental disabilities.
|
|
Family
received all needed professional care coordination
|
National
Survey of Children With Special Health Care Needs
|
4
|
3
|
3
|
2
|
12
|
Children
with special health care needs
|
|
Access to
service coordinator (includes 7 items)
|
Nebraska Family Experience Survey
|
3
|
3
|
3
|
3
|
12
|
Families
with children receiving HCBS
|
|
Measure
|
Source
|
Evidence
|
Populations
|
Feasibility
|
Prevalence
|
Total Score
|
Notes
|
|
Staff
spend all required time with client
|
Participant
Experience Survey
|
4
|
5
|
3
|
5
|
17
|
Supported
by all three survey versions
|
|
Attendants/workers/staff
work the amount of time authorized in the plan of care
|
Kansas
Department on Aging, Frail/Elderly Consumer Interview Protocol
|
4
|
4
|
3
|
3
|
14
|
Older adults
|
|
Case
manager ensures that participants receive the services identified in the plan
of care
|
Quality Review Indicators for Michigan's Aged and
Disabled Waiver
|
4
|
5
|
4
|
3
|
16
|
Older adults
and disabled people; data are gathered during provider reviews.
|
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