Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
Xenakis L, Quigley DD, Qureshi N, et al. Some aspects of patient experience assessed by practices undergoing Patient-Centered Medical Home Transformation are measured by CAHPS, others are not. Qual Manag Health Care. 2020 Oct, 29(4): 187-179. https://pubmed.ncbi.nlm.nih.gov/32991534/
Beckett MK, Elliott MN, Burkhart Q, et al. The effects of survey version on patient experience scores and plan rankings. Health Serv Res. 2019 Oct, 54(5): 1016-1022. https://pubmed.ncbi.nlm.nih.gov/31149737
Schlesinger M, Grob R, Shaller D, et al. A rigorous approach to large-scale elicitation and analysis of patient narratives. Med Care Res Rev. 2018 Octhttps://pubmed.ncbi.nlm.nih.gov/30293521
Cleary PD, Lubalin J, Hays RD, et al. Debating survey approaches: Letter to the Editor. Health Aff (Millwood).. 1998 Jan-Feb, 17(1): 265-268. https://pubmed.ncbi.nlm.nih.gov/9455038
Martino SC, Shaller D, Schlesinger M, et al. CAHPS and Comments: How closed-ended survey questions and narrative accounts interact in the assessment of patient experience. J Patient Exp. 2017 Mar, 4(1): 37-45. https://pubmed.ncbi.nlm.nih.gov/28725858
Grob R, Schlesinger M, Parker AM, et al. Breaking narrative ground: innovative methods for rigorously eliciting and assessing patient narratives.. Health Serv Res. 2016 Jun, 51 Suppl 2: 1248-1272. https://pubmed.ncbi.nlm.nih.gov/27126144
Stucky BD, Hays RD, Edelen MO, et al. Possibilities for Shortening the CAHPS Clinician and Group Survey. Med Care. , 54(1): 32-37. https://pubmed.ncbi.nlm.nih.gov/26536332
Schlesinger M, Grob R, Shaller D, et al. Taking patients' narratives about clinicians from anecdote to science. N Engl J Med. 2015 Aug, 373(7): 675-679. https://pubmed.ncbi.nlm.nih.gov/26267629
Hays RD, Martino S, Brown JA, et al. Evaluation of a care coordination measure for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Medicare survey. Med Care Res Rev. 2014 Apr, 71(2): 192-202. https://pubmed.ncbi.nlm.nih.gov/24227813
Drake KM, Hargraves JL, Lloyd S, et al. The effect of response scale, administration mode, and format on responses to the CAHPS Clinician and Group survey. Health Serv Res. 2014 Jan, 49(4): 1387-99. https://pubmed.ncbi.nlm.nih.gov/24471975
Dembosky JW, Haviland AM, Elliott MN, et al. Does naming the focal plan in a CAHPS survey of health care quality affect response rates and beneficiary evaluations?. Public Opin Q. 2013 June, 77(2): 455-73.
Scholle SH, Vuong O, Ding L, et al. Development of and field-test results for the CAHPS PCMH Survey. Med Care. 2012 Nov, 50(Suppl): S2-10. https://pubmed.ncbi.nlm.nih.gov/23064272
McInnes DK, Brown JA, Hays RD, et al. Development and evaluation of CAHPS questions to assess the impact of health information technology on patient experiences with ambulatory care. Med Care. 2012 Nov, 50(Suppl): S11-9. https://pubmed.ncbi.nlm.nih.gov/23064271
Weech-Maldonado R, Carle A, Weidmer B, et al. The Consumer Assessment of Healthcare Providers and Systems (CAHPS) Cultural Competence (CC) Item Set. Med Care. 2012 Sept, 50(9 Suppl 2): S22-31. https://pubmed.ncbi.nlm.nih.gov/22895226
Weidmer BA, Brach C, Hays RD. Development and evaluation of CAHPS survey items assessing how well healthcare providers address health literacy. Med Care. 2012 Sept, 50(9): S3-11. https://pubmed.ncbi.nlm.nih.gov/22895227
Sternberg SB, Co JP, Homer CJ. Review of quality measures of the most integrated health care settings for children and the need for improved measures: recommendations for initial core. Acad Pediatr. 2011 May-June, 11(3 Suppl): S49-58. https://pubmed.ncbi.nlm.nih.gov/21570017
Setodji CM, Reise SP, Morales LS, et al. Differential item functioning by survey language among older Hispanics enrolled in Medicare managed care: A new method for anchor item selection. Med Care. 2011 May, 49(5): 461-68. https://pubmed.ncbi.nlm.nih.gov/21422959
Gallagher PM, Ding L, Ham HP, et al. Development of a new patient-based measure of pediatric ambulatory care. Pediatrics. 2009 Nov, 124(5): 1348-54. https://pubmed.ncbi.nlm.nih.gov/19822587
Weidmer-Ocampo B, Johansson P, Dalpoas D, et al. Adapting CAHPS for an American Indian population. Health Care Poor Underserved. 2009 Aug, 20(3): 695-712. https://pubmed.ncbi.nlm.nih.gov/19648698
Rodriguez HP, von Glahn T, Li A, et al. The effect of item screeners on the quality of patient survey data. Patient. 2009 June, 2(2): 135-41. https://pubmed.ncbi.nlm.nih.gov/22273089
Rodriguez HP, von Glahn T, Chang T, et al. Measuring patients experiences with individual specialist physicians and their practices. Am J Med Qual. 2009 Jan-Feb, 24(1): 35-44. https://pubmed.ncbi.nlm.nih.gov/19139462
Elliott MN, Beckett MK, Kanouse DE, et al. Problem-oriented reporting of CAHPS consumer evaluations of health care. Med Care Res Rev. 2007 Oct, 64(5): 600-14. https://pubmed.ncbi.nlm.nih.gov/17717379
Rodriguez HP, von Glahn T, Rogers WH, et al. Evaluating patients' experiences with individual physicians: a randomized trial of mail, internet and interactive voice response (IVR) telephone administration of surveys. Med Care. 2006 Feb, 44(2): 167-74. https://pubmed.ncbi.nlm.nih.gov/16434916
Hepner KA, Brown JA, Hays RD. Comparison of mail and telephone in assessing patient experiences in receiving care from medical group practices. Eval Health Prof. 2005 Dec, 28(4): 377-89. https://pubmed.ncbi.nlm.nih.gov/16272420
Gallagher PM, Fowler FJ, Stringfellow VL. The nature of nonresponse in a Medicaid survey: causes and consequences. J Off Stat. 2005 Mar, 21(1): 73-87. https://pubmed.ncbi.nlm.nih.gov/11260954
Shea JA, Aguirre AC, Sabatini J, et al. Developing an illustrated version of the Consumer Assessment of Health Plans (CAHPS). Jt Comm J Qual Patient Saf. 2005 Jan, 31(1): 32-42. https://pubmed.ncbi.nlm.nih.gov/15691208
Solomon LS, Hays RD, Zaslavsky AM, et al. Psychometric properties of a group-level CAHPS instrument. Med Care. 2005 Jan, 43(1): 53-60. https://pubmed.ncbi.nlm.nih.gov/15626934
Scholle SH, Weisman CS, Anderson RT, et al. The development and validation of the primary care satisfaction survey for women. Women's Health Issues. 2004 Mar-Apr, 14(2): 35-50. https://pubmed.ncbi.nlm.nih.gov/15120413
Shaller D. Implementing and using quality measures for children's health care: perspectives on the state of the practice. Pediatrics. 2004 Jan, 113(1 Pt2): 217-27. https://pubmed.ncbi.nlm.nih.gov/14702504
Hargraves JL, Hays RD, Cleary PD. Psychometric properties of the consumer assessment of health plans study (CAHPS) 2.0 adult core survey. Health Serv Res. 2003 Dec, 38(6 pt 1): 1509-1527. https://pubmed.ncbi.nlm.nih.gov/14727785
Hays RD, Chong K, Brown JA, et al. Patient reports and ratings of individual physicians: an evaluation of the DoctorGuide and Consumer Assessment of Health Plans Study provider-level surveys. Am J Med Qual. 2003 Sept-Oct, 18(5): 190-6. https://pubmed.ncbi.nlm.nih.gov/14604271
Morales S, Weech-Maldonado R, Elliott MN, et al. Psychometric properties of the Spanish Consumer Assessment of Health Plans Survey (CAHPS). Hispanic J Behav Sci. 2003 Aug, 25(3): 386-409. http://hjb.sagepub.com/content/25/3/386.short
Fowler FJ, Gallagher PM, Stringfellow VL, et al. Using telephone interviews to reduce nonresponse bias to mail surveys of health plan members. Med Care. 2002 Mar, 40(3): 190-200. https://pubmed.ncbi.nlm.nih.gov/11880792
Marshall GN, Morales LS, Elliott MN, et al. Confirmatory factor analysis of the Consumer Assessment of Health Plans Study (CAHPS) 1.0 Core Survey. Psychol Assess. 2001 June, 13(2): 216-29. https://pubmed.ncbi.nlm.nih.gov/11433796
Weech-Maldonado R, Weidmer B, Morales LS, et al. Cross-cultural adaptation of survey instruments: the CAHPS experience. In Cynamon ML, Kulka RA editors. Seventh Conference on Health Survey Research Methods. 2000 Dec, : 75-82.
Homer CJ, Fowler FJ, Gallagher PM, et al. The Consumer Assessment of Health Plans Study (CAHPS) survey of children's health care. Jt Comm J Qual Improv. 1999 July, 25(7): 369-77. https://pubmed.ncbi.nlm.nih.gov/10412084
Shaul JA, Fowler FJ, Zaslavsky AM, et al. The impact of having parents report about both their own and their children's experiences with health insurance plans. Med Care. 1999 Mar, 37(3 Suppl): MS59-MS68. https://pubmed.ncbi.nlm.nih.gov/10098560
Harris-Kojetin LD, Fowler FJ, Brown JA, et al. The use of cognitive testing to develop and evaluate CAHPS 1.0 core survey items. Med Care. 1999 Mar, 37(3 Suppl): MS10-21. https://pubmed.ncbi.nlm.nih.gov/10098555
Crofton C, Lubalin JS, Darby C. Consumer Assessment Of Health Plans Study (CAHPSTM): Foreword. Med Care. 1999 Mar, 37(3 Suppl): MS1-MS9. https://pubmed.ncbi.nlm.nih.gov/10098554
McGee J, Kanouse DE, Sofaer S, et al. Making survey results easy to report to consumers: how reporting needs guided survey design in CAHPS. Med Care. 1999 Mar, 37(3 Suppl): MS32-MS40. https://pubmed.ncbi.nlm.nih.gov/10098557
Hays RD, Shaul JA, Williams VS, et al. Psychometric properties of the CAHPS 1.0 survey measures. Med Care. 1999 Mar, 37(3 Suppl): MS22-31. https://pubmed.ncbi.nlm.nih.gov/10098556
Gallagher PM, Fowler FJ, Stringfellow VL. Respondent selection by mail: obtaining probability samples of health plan enrollees. Med Care. 1999 Mar, 37(3 Suppl): MS50-MS58. https://pubmed.ncbi.nlm.nih.gov/10098559
Weidmer BA, Brown J, Garcia L. Translating the CAHPS 1.0 survey instruments into Spanish. Med Care. 1999 Mar, 37(3 Suppl): MS89-96. https://pubmed.ncbi.nlm.nih.gov/10098563
Safran DG, Kosinski M, Tarlov AR, et al. The Primary Care Assessment Survey: tests of data quality and measurement performance. Med Care. 1998 May, 36(5): 728-39. https://pubmed.ncbi.nlm.nih.gov/9596063