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Understanding the role played by Medicare’s patient experience points system in hospital reimbursement.
Health Aff (Millwood).
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Measurement of the Patient Experience: Clarifying Facts, Myths, and Approaches.
Zhu J, Weingart SN, Ritter GA, et al.
Racial/Ethnic disparities in patient experience with communication in hospitals: real differences or measurement errors?.
Elliott MN, Brown JA, Lehrman WG, et al.
A randomized experiment investigating the suitability of speech-enabled IVR and Web modes for publicly reported surveys of patients' experience of hospital care.
Med Care Res Rev
Toomey SL, Chien AT, Elliott MN, et al.
Disparities in unmet need for care coordination: the National Survey of Children's Health.
HANYS Quality Institute.
Understanding publicly reported hospital quality measures.
Healthcare Association of New York
Weech-Maldonado R, Elliott MN, Pradham R, et al.
Can hospital cultural competency reduce disparities in patient experiences with care?.
Weidmer BA, Brach C, Slaughter ME, et al.
Development of items to assess patients' health literacy experiences at hospitals for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospital Survey.
2012 Sept;50(9 Suppl 2):
Weech-Maldonado R, Elliott MN, Schiller C, et al.
Moving towards culturally competent health systems: organizational and market factors.
Soc Sci Med
Elliott MN, Lehrman WG, Beckett MK, et al.
Gender differences in patients' perceptions of inpatient care.
Health Serv Res