CAHPS Bibliography

Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.

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Elliott MN, Beckett MK, Lehrman WG, et al.
Understanding the role played by Medicare’s patient experience points system in hospital reimbursement.
Health Aff (Millwood).
2016 Sept 1;35(9):
Tefera L, Lehrman WG, Conway P.
Measurement of the Patient Experience: Clarifying Facts, Myths, and Approaches.
2016 May;315(20):
Zhu J, Weingart SN, Ritter GA, et al.
Racial/Ethnic disparities in patient experience with communication in hospitals: real differences or measurement errors?.
Med Care
2015 May;53(5):
Elliott MN, Brown JA, Lehrman WG, et al.
A randomized experiment investigating the suitability of speech-enabled IVR and Web modes for publicly reported surveys of patients' experience of hospital care.
Med Care Res Rev
2013 Apr;70(2):
Toomey SL, Chien AT, Elliott MN, et al.
Disparities in unmet need for care coordination: the National Survey of Children's Health.
2013 Feb;131(2):
HANYS Quality Institute.
Understanding publicly reported hospital quality measures.
Healthcare Association of New York
2013 .
Weech-Maldonado R, Elliott MN, Pradham R, et al.
Can hospital cultural competency reduce disparities in patient experiences with care?.
Med Care
2012 Nov;50(Suppl):
Weidmer BA, Brach C, Slaughter ME, et al.
Development of items to assess patients' health literacy experiences at hospitals for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Hospital Survey.
Med Care
2012 Sept;50(9 Suppl 2):
Weech-Maldonado R, Elliott MN, Schiller C, et al.
Moving towards culturally competent health systems: organizational and market factors.
Soc Sci Med
2012 Sept;75(5):
Elliott MN, Lehrman WG, Beckett MK, et al.
Gender differences in patients' perceptions of inpatient care.
Health Serv Res
2012 Aug;47(4):