CAHPS Bibliography

Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.

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Cleary PD, Lubalin J, Hays RD, et al.
Debating survey approaches: Letter to the Editor.
Health Aff (Millwood).
1998 Jan-Feb;17(1):
265-268.
Cavanaugh KL.
Patient Experience Assessment is a Requisite for Quality Evaluation: A Discussion of the In-Center Hemodialysis Consumer Assessment of Health Care Providers and Systems (ICH CAHPS) Survey.
Semin Dial
2016 March;29(2):
135-43.
Dillman DA, Smyth JD, Christian LM.
Internet, mail and mixed mode surveys: the tailored design method, 4th Edition.
John Wiley & Sons
2014 Aug.
Drake KM, Hargraves JL, Lloyd S, et al.
The effect of response scale, administration mode, and format on responses to the CAHPS Clinician and Group survey.
Health Serv Res
2014 Jan;49(4):
1387-99.
Elliott MN, Brown JA, Lehrman WG, et al.
A randomized experiment investigating the suitability of speech-enabled IVR and Web modes for publicly reported surveys of patients' experience of hospital care.
Med Care Res Rev
2013 Apr;70(2):
165-84.
Klein DJ, Elliott MN, Haviland AM, et al.
Understanding nonresponse to the 2007 Medicare CAHPS Survey.
Gerontologist
2011 Dec;51(6):
843-55.
Anastario MP, Gallagher PM, Rodriguez HP, et al.
A randomized trial comparing mail vs in-office distribution of the CAHPS Clinician and Group Survey.
Health Serv Res
2010 Oct;45(5 Pt 1):
1345-59.
Weech-Maldonado R, Elliott MN, Oluwole A, et al.
Survey response style and differential use of CAHPS rating scales by Hispanics.
Med Care
2009 Sept;46(9):
963-8.
Molina JA, Lim GH, Seow E, et al.
Effects of survey mode on results of a patient satisfaction survey at the observation unit of an acute care hospital in Singapore.
Ann Acad Med Singapore
2009 June;38(6):
487-7.
Elliott MN, Zaslavsky AM, Goldstein EH, et al.
Effects of survey mode, patient mix, and nonresponse on CAHPS Hospital Survey scores.
Health Serv Res
2009 Apr;44(2 p1):
501-18.

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