Tarn DM, Paterniti DA, Heritage J, et al.
Physician communication about the costs and acquisition of newly prescribed medications.
Am J Manag Care
Hays RD, Brown JA, Brown LU, et al.
Classical test theory and item response theory analyses of multi-item scales assessing parents perception of dental care.
2006 Nov;44(11 Suppl 3):
Ngo-Metzger Q, Telfair J, Sorkin DH, et al.
Cultural competency and quality of care: obtaining the patients
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Fongwa MN, Cunningham W, Weech-Maldonado R, et al.
Comparison of data quality for reports and ratings of ambulatory care by African Americans and White Medicare managed care enrollees.
J Aging Health
Tarn DM, Heritage J, Paterniti DA, et al.
Physician communication when prescribing new medications.
Arch Intern Med
Fongwa MN, Hays RD, Gutierrez PR, et al.
Psychometric characteristics of a patient satisfaction instrument tailored to the concerns of African Americans.
Gillies RR, Chenok KE, Shortell SM, et al.
The impact of health plan delivery system organization on clinical quality and patient satisfaction.
Health Serv Res
2006 Aug;41(4 Pt 1):
Enrollees' global rating process of health care with the national CAHPS benchmarking database.
Health Care Manage Rev
Barr JK, Giannotti TE, Sofaer S, et al.
Using public reports of patient satisfaction for hospital quality improvement.
Health Serv Res
2006 July;41(3 Pt I):
Hays RD, Eastwood J, Kotlerman J, et al.
Health-related quality of life and patient reports about care outcomes in a multidisciplinary hospital intervention.
Ann Behav Med