CAHPS Bibliography

Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.

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HANYS Quality Institute.
Understanding publicly reported hospital quality measures.
Healthcare Association of New York
2013 .
Hibbard JH, Sofaer S.
Best practices in public reporting no. 1: how to effectively present health care performance data to consumers.
Agency for Healthcare Research and Quality
2010 May.
Ginsburg PB, Kemper NM.
Health care quality transparency: if you build it, will patients come?.
Center for Studying Health System Change
2009 July.
Sofaer S, Hibbard J.
Best practices in public reporting no. 3: how to maximize public awareness and use of comparative quality reports through effective promotion and dissemination strategies.
Agency for Healthcare Research and Quality
2009 June.
Harris KM, Buntin MB.
Choosing a health care provider: the role of quality information.
Robert Wood Johnson Foundation
2008 May.
Kutner M, Greenberg E, Jin Y, et al.
Literacy in everyday life: results from the 2003 National Assessment of Adult Literacy NCES 2007-490.
National Center for Eduction Statistics
2007 Apr.
Siegel B, Regenstein M, Jones K.
Enhancing public hospitals' reporting of data on racial and ethnic disparities in care.
Commonwealth Fund
2007 Jan.
Barr JK, Giannotti TE, Sofaer S, et al.
Using public reports of patient satisfaction for hospital quality improvement.
Health Serv Res
2006 July;41(3 Pt I):
Hoy EW, Kenney E, Talavera AC.
Engaging consumers in designing a guide to Medi-Cal Managed Care quality.
California Health Care Foundation
2004 .
Nerenz DR, Gunter MJ, Garc¡a M, et al.
Developing a health plan report card on quality of care for minority populations.
The Commonwealth Fund
2002 July.