Browse or search for publications about the development and use of CAHPS surveys and other topics related to assessing patients’ experiences with care.
Hargraves JL, Hays RD, Cleary PD. Psychometric properties of the consumer assessment of health plans study (CAHPS) 2.0 adult core survey. Health Serv Res. 2003 Dec, 38(6 pt 1): 1509-1527. https://pubmed.ncbi.nlm.nih.gov/14727785
Venus PJ, Rector TS, Shah MM. Insights into problems obtaining care believed necessary as measured by the Medicaid Consumer Assessment of Health Plans Survey (CAHPS). Am J Managed Care. 2003 Dec, 9(12): 797-803. https://pubmed.ncbi.nlm.nih.gov/14712756
Hibbard JH, Peters E. Supporting informed consumer health care decisions: data presentation approaches that facilitate the use of information in choice. Annu Rev Public Health. 2003 Nov, 24: 413-33. https://pubmed.ncbi.nlm.nih.gov/12428034
Beebe TJ, Harrison PA, McRae JA Jr, et al. Evaluating behavioral health services in Minnesota's Medicaid population using the Experience of Care and Health Outcomes (ECHO) Survey. J Health Care Poor Underserved. 2003 Nov, 14(4): 608-21. https://pubmed.ncbi.nlm.nih.gov/14619558
Hays RD, Chong K, Brown JA, et al. Patient reports and ratings of individual physicians: an evaluation of the DoctorGuide and Consumer Assessment of Health Plans Study provider-level surveys. Am J Med Qual. 2003 Sept-Oct, 18(5): 190-6. https://pubmed.ncbi.nlm.nih.gov/14604271
Bender RH, Lance TX, Guess LL. Including disenrollees in CAHPS managed care health plan assessment reporting. Health Care Financ Rev. 2003 Fall, 25(1): 67-79. https://pubmed.ncbi.nlm.nih.gov/14997694
Lied TR, Sheingold SH, Landon BE, et al. Beneficiary reported experience and voluntary disenrollment in Medicare managed care. Health Care Financ Rev. 2003 Fall, 25(1): 55-66. https://pubmed.ncbi.nlm.nih.gov/14997693
Morales S, Weech-Maldonado R, Elliott MN, et al. Psychometric properties of the Spanish Consumer Assessment of Health Plans Survey (CAHPS). Hispanic J Behav Sci. 2003 Aug, 25(3): 386-409. http://hjb.sagepub.com/content/25/3/386.short
Roohan PJ, Franko SJ, Anarella JP, et al. Do commercial managed care members rate their health plans differently than Medicaid managed care members?. Health Serv Res. 2003 Aug, 38(4): 1121-34. https://pubmed.ncbi.nlm.nih.gov/12968820
Lurie N, Zhan C, Sangl J, et al. Variation in racial and ethnic differences in consumer assessments of health care. Am J Manag Care. 2003 July, 9(7): 502-9. https://pubmed.ncbi.nlm.nih.gov/12866629
Weech-Maldonado R, Morales LS, Elliott MN, et al. Race/ethnicity, language, and patients' assessments of care in Medicaid managed care. Health Serv Res. 2003 June, 38(3): 789-808. https://pubmed.ncbi.nlm.nih.gov/12822913
Joffe S, Manocchia M, Weeks JC, et al. What do patients value in their hospital care? An empirical perspective on autonomy-centred bioethics. J Med Ethics. 2003 Apr, 29(2): 103-8. https://pubmed.ncbi.nlm.nih.gov/12672891
Hibbard JH, Stockard J, Tusler M. Does publicizing hospital performance stimulate quality improvement efforts?. Health Aff (Millwood). 2003 Mar-Apr, 22(2): 84-94. https://pubmed.ncbi.nlm.nih.gov/12674410
Shaller D, Sofaer S, Findlay SD, et al. Consumers and quality-driven health care: a call to action. Health Aff (Millwood). 2003 Mar-Apr, 22(2): 95-101. https://pubmed.ncbi.nlm.nih.gov/12674411
Fowler FJ. Getting beyond pretests and cognitive interviews: the case for more experimental split-ballot pilot studies. In: Questionnaire Development Evaluation and Testing Methods, Bulletin of Sociological Methodology. 2003 Jan
Anderson RT, Weisman CS, Scholle SH, et al. Evaluation of the quality of care in the clinical care centers of the National Centers of Excellence in Women's Health. Womens Health Issues. 2002 Nov-Dec, 12(6): 309-26. https://pubmed.ncbi.nlm.nih.gov/12457572
O'Day B, Palsbo SE, Dhont K, et al. Health plan selection criteria by people with impaired mobility. Med Care. 2002 Sept, 40(9): 732-42. https://pubmed.ncbi.nlm.nih.gov/12218764
Farley DO, Elliott MN, Short PF, et al. Effect of CAHPS performance information on health plan choices by Iowa Medicaid beneficiaries. Med Care Res Rev. 2002 Sept, 59(3): 319-36. https://pubmed.ncbi.nlm.nih.gov/12205831
Harris-Kojetin LD, Jael EM, Smith F, et al. What does voluntary disenrollment from Medicare+Choice plans mean to beneficiaries?. Health Care Financ Rev. 2002 Fall, 24(1): 117-32. https://pubmed.ncbi.nlm.nih.gov/12553297
Farley DO, Short PF, Elliott MN, et al. Effects of CAHPS health plan performance on plan choices by New Jersey Medicaid beneficiaries. Health Serv Res. 2002 Aug, 37(4): 985-1007. https://pubmed.ncbi.nlm.nih.gov/12236394
Solomon LS, Zaslavsky AM, Landon BE, et al. Variation in patient-reported quality among health care organizations. Health Care Financ Rev. 2002 Summer, 23(4): 85-100. https://pubmed.ncbi.nlm.nih.gov/12500472
Zaslavsky AM, Buntin MJB. Using survey measures to assess risk selection among Medicare managed care plans. Inquiry. 2002 Summer, 39(2): 138-51. https://pubmed.ncbi.nlm.nih.gov/12371568
Langwell KM, Moser JW. Strategies for Medicare health plans serving racial and ethnic minorities. Health Care Financ Rev. 2002 Summer, 23(4): 131-47. https://pubmed.ncbi.nlm.nih.gov/12500475
Zaslavsky AM, Shaul JA, Zaborski LB, et al. Combining health plan performance indicators into simpler composite measures. Health Care Financ Rev. 2002 Summer, 23(4): 101-15. https://pubmed.ncbi.nlm.nih.gov/12500473
Zaslavsky AM, Zaborski LB, Cleary PD. Factors affecting response rates to the Consumer Assessment of Health Plans Study survey. Med Care. 2002 June, 40(6): 485-99. https://pubmed.ncbi.nlm.nih.gov/12021675
Nerenz DR, Bonham VL, Green-Weir R, et al. Eliminating racial/ethnic disparities in health care: can health plans generate reports?. Health Aff (Millwood). 2002 May-June, 21(3): 259-63. https://pubmed.ncbi.nlm.nih.gov/12025992
Farley SP, McCormack L, Hibbard J, et al. Similarities and differences in choosing health plans. Med Care. 2002 Apr, 40(4): 289-302. https://pubmed.ncbi.nlm.nih.gov/12021685/
Fowler FJ, Gallagher PM, Stringfellow VL, et al. Using telephone interviews to reduce nonresponse bias to mail surveys of health plan members. Med Care. 2002 Mar, 40(3): 190-200. https://pubmed.ncbi.nlm.nih.gov/11880792
Hibbard JH, Berkman N, McCormack A, et al. The impact of a CAHPS report on employee knowledge, beliefs, and decisions. Med Care Res Rev. 2002 Mar, 59(1): 104-16. https://pubmed.ncbi.nlm.nih.gov/11877876
McCormack LA, Garfinkel SA, Hibbard JH, et al. Health insurance knowledge among Medicare beneficiaries. Health Serv Res. 2002 Feb, 37(1): 43-63. https://pubmed.ncbi.nlm.nih.gov/11949925
Zhan C, Sangl J, Meyer GS, et al. Consumer assessments of care for children and adults in health plans: how do they compare?. Med Care. 2002 Feb, 40(2): 145-54. https://pubmed.ncbi.nlm.nih.gov/11802087
Zaslavsky AM. Statistical issues in reporting quality data: small samples and casemix variation. Int J Qual Health Care. 2001 Dec, 13(6): 481-8. https://pubmed.ncbi.nlm.nih.gov/11769751
Schneider EC, Zaslavsky AM, Landon BE, et al. National quality monitoring of Medicare health plans: The relationship between enrollees' reports and the quality of clinical care. Med Care. 2001 Dec, 39(12): 1313-25. https://pubmed.ncbi.nlm.nih.gov/11717573
Fox MH, Moore J, Zimmerman M, et al. The effectiveness of CAHPS among women enrolling in Medicaid managed care. J Ambul Care Manage. 2001 Oct, 24(4): 76-91. https://pubmed.ncbi.nlm.nih.gov/11680241
Weisman CS, Henderson JT, Schifrin E, et al. Gender and patient satisfaction in managed care plans: analysis of the 1999 HEDIS/CAHPS 2.0H Adult Survey. Womens Health Issues. 2001 Sept-Oct, 11(5): 401-15. https://pubmed.ncbi.nlm.nih.gov/11566283
Harris-Kojetin LD, McCormack LA, Jael EM, et al. Beneficiaries perceptions of new Medicare health plan choice print materials. Health Care Financ Rev. 2001 Fall, 23(1): 21-35. https://pubmed.ncbi.nlm.nih.gov/12500360
Eisen SV, Shaul JA, Leff HS, et al. Toward a national consumer survey: evaluation of the CABHS and MHSIP instruments. J Behav Health Serv Res. 2001 Aug, 28(3): 347-69. https://pubmed.ncbi.nlm.nih.gov/11497028
Kimmerling M, Spranca M, Kanouse DE, et al. Assessing the usability and usefulness of the CAHPS Decision Helper, version 2.0. RAND. 2001 Aughttp://www.rand.org/pubs/drafts/DRU2330.html
Scanlon DP, Darby C, Rolph E, et al. The role of performance measures for improving quality in managed care organizations. Health Serv Res. 2001 July, 36(3): 619-41. https://pubmed.ncbi.nlm.nih.gov/11482592
Smith F, Gerteis M, Downey N, et al. The effects of disseminating performance data to health plans: results of qualitative research with the Medicare managed care plans. Health Serv Res. 2001 July, 36(3): 643-63. https://pubmed.ncbi.nlm.nih.gov/11482593
Goldstein E, Fyock J. Reporting of CAHPS quality information to Medicare beneficiaries. Health Serv Res. 2001 July, 36(3): 477-88. https://pubmed.ncbi.nlm.nih.gov/11482585
Weech-Maldonado R, Morales LS, Spritzer K, et al. Racial and ethnic differences in parents' assessments of pediatric care in Medicaid managed care. Health Serv Res. 2001 July, 36(3): 575-94. https://pubmed.ncbi.nlm.nih.gov/11482590
Bender RH, Garfinkel SA. Differences in the structure of CAHPS measures among the Medicare fee-for-service, Medicare managed care, and privately insured populations. Health Serv Res. 2001 July, 36(3): 489-508. https://pubmed.ncbi.nlm.nih.gov/11482586
Morales LS, Elliott MN, Weech-Maldonado R, et al. Differences in CAHPS adult survey reports and ratings by race and ethnicity: an analysis of the National CAHPS benchmarking data 1.0. Health Serv Res. 2001 July, 36(3): 595-617. https://pubmed.ncbi.nlm.nih.gov/11482591
Harris-Kojetin LD, McCormack LA, Jael EM, et al. Creating more effective health plan quality reports for consumers: lessons from a synthesis of qualitative testing. Health Serv Res. 2001 July, 36(3): 447-76. https://pubmed.ncbi.nlm.nih.gov/11482584
Elliott N, Swartz R, Adams J, et al. Case-mix adjustment of the National CAHPS benchmarking data 1.0: a violation of model assumptions?. Health Serv Res. 2001 July, 36(3): 555-73. https://pubmed.ncbi.nlm.nih.gov/11482589