Reporting Results to Consumers
The reporting of survey results to consumers is central to the concept of CAHPS, which was intended from its inception to be a reliable and useful tool for health care consumers. CAHPS reports are specifically intended to inform consumers about available health plan or provider choices and support them in making good decisions.
To help sponsors optimize the effectiveness of their reports, this section offers guidelines and strategies based on consumer testing conducted by the CAHPS Consortium, the experiences of CAHPS researchers and sponsors, and published literature on related topics.
Members of the CAHPS Consortium conduct multiple research projects to contribute to the science of public reporting and support the effective reporting of CAHPS survey measures to consumers, clinicians, and other audiences.
CAHPS surveys produce many measures of patient experience that can be reported to consumers and health care providers.
These profiles provide illustrative examples of web-based comparative reports for consumers on the quality and costs of care from health plans, hospitals, physicians, dialysis facilities, nursing homes, long-term care facilities, and other providers. Organizations that are developing comparative reports can use these examples to better understand the variety of content and data presentation strategies.
Page originally created September 2013