The CAHPS Consortium recommends including all composite measures in public reports. The public may be interested in the general level of performance, even when there is little, if any, variation. If performance is high, then they may decide not to worry about that issue and focus on areas where there are differences or low scores. If performance is low, on the other hand, there are two reasons to report that information:
- First, publicly reported information tends to galvanize quality improvement efforts more than quality information that is not publicly reported.
- Second, policy makers and purchasers may recognize that a low or mediocre level of performance is widespread, and take steps to drive quality improvement across the board.