Creative Strategies To Improve Patient Care Experience


April 18, 2019


12:00–1:00 p.m. ET



This Webcast from the Agency for Healthcare Research and Quality (AHRQ) will provide an overview of one study using nurse care coordination as a strategy to improve patients' experience with primary care. Speakers will discuss the role of staff's creative ideas in improving patient care experiences generally, the challenges for organizations that these ideas entail, and ways to address these challenges.


Ingrid Nembhard

Ingrid Nembhard, Ph.D., M.S.
Fishman Family President's Distinguished Professor
Associate Professor of Health Care Management
The Wharton School
University of Pennsylvania

Yuna Lee

Yuna Lee, Ph.D., M.P.H.
Assistant Professor
Department of Health Policy and Management
Columbia University Mailman School of Public Health

Susan Edgman-Levitan

Susan Edgman-Levitan, P.A.
Executive Director
John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital

Page last reviewed March 2019
Page originally created March 2019
Internet Citation: Creative Strategies To Improve Patient Care Experience. Content last reviewed March 2019. Agency for Healthcare Research and Quality, Rockville, MD.
Back To Top