Creative Strategies To Improve Patient Care Experience

April 18, 2019


This Webcast from the Agency for Healthcare Research and Quality (AHRQ) provided an overview of one study using nurse care coordination as a strategy to improve patients' experience with primary care. Speakers discussed the role of staff's creative ideas in improving patient care experiences generally, the challenges for organizations that these ideas entail, and ways to address these challenges.


Caren Ginsberg

Caren Ginsberg, Ph.D.
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
AHRQ's CAHPS Program (PDF, 888 KB)

Ingrid Nembhard

Ingrid Nembhard, Ph.D., M.S.
Fishman Family President's Distinguished Professor
Associate Professor of Health Care Management
The Wharton School
University of Pennsylvania
Creative Strategies to Improve Patient Care Experience (PDF, 1.76 MB)

Yuna Lee

Yuna Lee, Ph.D., M.P.H.
Assistant Professor
Department of Health Policy and Management
Columbia University Mailman School of Public Health
What Is a Creative Idea? (PDF, 1.28 MB)


Susan Edgman-Levitan

Susan Edgman-Levitan, P.A.
Executive Director
John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
Introduction Presentation Slides (PDF, 1.79 MB)
Closing Presentation Slides (PDF, 1 MB)



Creative Strategies To Improve Patient Care Experience (PDF, 710 KB)

Related Materials

Patient Experience Definition

CAHPS Ambulatory Care Improvement Guide

Examining the Role of Patient Experience Surveys in Measuring Health Care Quality

Measuring Patient Experience As a Strategy for Improving Primary Care


Page last reviewed May 2019
Page originally created March 2019
Internet Citation: Creative Strategies To Improve Patient Care Experience. Content last reviewed May 2019. Agency for Healthcare Research and Quality, Rockville, MD.
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