Creative Strategies To Improve Patient Care Experience
April 18, 2019
This Webcast from the Agency for Healthcare Research and Quality (AHRQ) provided an overview of one study using nurse care coordination as a strategy to improve patients' experience with primary care. Speakers discussed the role of staff's creative ideas in improving patient care experiences generally, the challenges for organizations that these ideas entail, and ways to address these challenges.
Caren Ginsberg, Ph.D.
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
AHRQ's CAHPS Program (PDF, 888 KB)
Ingrid Nembhard, Ph.D., M.S.
Fishman Family President's Distinguished Professor
Associate Professor of Health Care Management
The Wharton School
University of Pennsylvania
Creative Strategies to Improve Patient Care Experience (PDF, 1.76 MB)
Yuna Lee, Ph.D., M.P.H.
Department of Health Policy and Management
Columbia University Mailman School of Public Health
What Is a Creative Idea? (PDF, 1.28 MB)
Susan Edgman-Levitan, P.A.
John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
Introduction Presentation Slides (PDF, 1.79 MB)
Closing Presentation Slides (PDF, 1 MB)
Creative Strategies To Improve Patient Care Experience (59:48)
Creative Strategies To Improve Patient Care Experience (PDF, 710 KB)
Lee YSH, Nembhard IM, Cleary PD. Dissatisfied Creators: Generating Creative Ideas amidst Negative Emotion in Healthcare. Work and Occupations May 2019. Epub ahead of print. doi:10.1177/0730888419847702.