New Case Study About Improving Health Plan Customer Service

A new case study, "Improving Customer Service at Health Share of Oregon," highlights the strategies implemented by Health Share of Oregon, a coordinated care organization serving Medicaid recipients, to ensure that its customer service staff understand and meet the needs of its members.

This case study expands on an April 2016 presentation given by Graham Bouldin, MSW, Manager of Data Analytics & Quality Improvement at Health Share of Oregon, during an Agency for Healthcare Research and Quality Webcast. The Webcast highlighted the CAHPS Ambulatory Care Improvement Guide and the strategies that health plans can use to improve their enrollees’ experiences.

Page last reviewed October 2016
Page originally created October 2016
Internet Citation: New Case Study About Improving Health Plan Customer Service. Content last reviewed October 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/news/news2016-6.html