Demand Growing for CAHPS Clinician & Group Survey Results

Since its release in 2007, the CAHPS Clinician & Group (CG-CAHPS) Survey has become increasingly recognized as a reliable, valid and highly relevant measure of patient experience with ambulatory care. Implementation of this standardized survey is expanding every year, with the list of survey sponsors quickly growing to include hundreds of medical practices as well as State agencies, health plans, and regional multistakeholder organizations.

Many factors are driving interest in and use of this survey, including:

  • Its endorsement by the National Quality Forum,
  • The patient survey requirements of programs that recognize and certify medical practices and physicians, and
  • The burgeoning use of patient experience results in the pay-for-performance programs of health plans and other payers.

Perhaps most notably, as charged by the Affordable Care Act (ACA), the Centers for Medicare & Medicaid Services (CMS) has been introducing variations of CG-CAHPS to assess beneficiaries’ experiences with Accountable Care Organizations (ACOs), medical homes, and medical groups. CMS is also required to publicly report on patient experience with ambulatory care on its Physician Compare Web site (http://www.medicare.gov/find-a-doctor/provider-search.aspx), likely starting in 2014.

To learn more about the various public and private forces contributing to the expanding use of CG-CAHPS, check out a brief from the Robert Wood Johnson Foundation’s Aligning Forces for Quality (AF4Q) Initiative:

Forces Driving Implementation of the CAHPS Clinician & Group Survey

http://www.rwjf.org/en/research-publications/find-rwjf-research/2013/03/forces-driving-implementation-of-the-cahps--clinician---group-su.html

Page last reviewed March 2016
Page originally created October 2011
Internet Citation: Demand Growing for CAHPS Clinician & Group Survey Results. Content last reviewed March 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/news/newsitem1.html