A Breakthrough Approach to Improving CAHPS Communication

Wendy Leebov, Ed.D.
CEO
Leebov Golde & Associates

This video presentation is a review of communication strategies that can enhance patients' experiences with care and lead to improvements in scores on patient experience surveys.

 

Page last reviewed March 2016
Page originally created December 2014
Internet Citation: A Breakthrough Approach to Improving CAHPS Communication . Content last reviewed March 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/podcasts/breakthrough-approach.html