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Creating an Effective Customer Service Training Program
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Lisa Sergy System Faculty Practice Group Formerly, Assistant Director of BRITE Training at the UCLA Health |
This podcast provides an overview of UCLA Health System’s BRITE program, which trains ambulatory staff to provide better customer service to patients.
- Listen to the Podcast (MP3, 13 minutes 15 seconds)
- Transcript (PDF, 182.86 KB; PDF Help)
Page last reviewed March 2016
Page originally created December 2014
Page originally created December 2014
Internet Citation: Creating an Effective Customer Service Training Program. Content last reviewed March 2016. Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/cahps/news-and-events/podcasts/customer-serv-program.html