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Creating an Effective Customer Service Training Program

Photo of Lisa SergyLisa Sergy
System Faculty Practice Group
Formerly, Assistant Director of BRITE Training at the UCLA Health

 

This podcast provides an overview of UCLA Health System’s BRITE program, which trains ambulatory staff to provide better customer service to patients.

Page last reviewed October 2021
Page originally created December 2014

Internet Citation: Creating an Effective Customer Service Training Program. Content last reviewed October 2021. Agency for Healthcare Research and Quality, Rockville, MD.
https://www.ahrq.gov/cahps/news-and-events/podcasts/customer-serv-program.html

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