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CAHPS

Creating an Effective Customer Service Training Program

Photo of Lisa Sergy Lisa Sergy
System Faculty Practice Group
Formerly, Assistant Director of BRITE Training at the UCLA Health

This podcast provides an overview of UCLA Health System’s BRITE program, which trains ambulatory staff to provide better customer service to patients.

Page last reviewed March 2016
Page originally created December 2014

Internet Citation: Creating an Effective Customer Service Training Program. Content last reviewed March 2016. Agency for Healthcare Research and Quality, Rockville, MD.
https://www.ahrq.gov/cahps/news-and-events/podcasts/customer-serv-program.html

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