The Effects of Out-of-Pocket Costs on Enrollees’ Experiences With Health Plans Implications for Consumer Reporting

In this podcast, Ted von Glahn from the Pacific Business Group on Health discusses the factors underlying differences in the CAHPS “rating of care” measure for PPOs and HMOs and the implications for reporting survey results across different types of health plans.

Page last reviewed March 2016
Page originally created December 2014
Internet Citation: The Effects of Out-of-Pocket Costs on Enrollees’ Experiences With Health Plans Implications for Consumer Reporting . Content last reviewed March 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/podcasts/effects-out-of-pocket.html