Practical Strategies for Gathering Feedback Directly From Patients

Image of Susan Edgman-Levitan
Susan Edgman-Levitan
Director
John D. Stoeckle Center for Primary Care Innovation at Massachusetts General Hospital

This podcast is a discussion of the importance of getting patient feedback and various methods for collecting that feedback to help you better understand and improve your CAHPS scores.

 

Page last reviewed March 2016
Page originally created December 2014
Internet Citation: Practical Strategies for Gathering Feedback Directly From Patients. Content last reviewed March 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/podcasts/practical-strategies.html