The Role of Human Resources Staff in Improvement Efforts
Wendy Leebov, Ed.D.
Leebov Golde & Associates
Wendy Leebov of Leebov Golde & Associates discusses three ways in which human resources can drive and support quality improvement through an organization: (1) by behaving as role models for quality improvement; (2) by aligning human resource policies and practices to move quality improvement forward; and (3) by providing partnership and support to the organization’s leaders to help them with learning, hardwiring, and accountability.
The Role of Human Resources Staff in Improvement Efforts (CAHPS Webinar) [18 mins, 33 secs]
- Transcript (PDF, 166 KB)