CAHPS Clinician & Group 12-Month Survey 2.0

The 12-Month Survey asks patients to report on their experiences with a doctor's office — both the health care provider they see and the office staff — over the last 12 months. This survey is part of the 2.0 version of the Clinician & Group Survey.

To download the survey and associated instructions, go to: Get the Clinician & Group Survey and Instructions.

Quality Measures from the 12-Month Survey 2.0

The 12-Month Survey produces the following measures of patient experience:

  • Getting Timely Appointments, Care, and Information
  • How Well Providers Communicate With Patients
  • Helpful, Courteous, and Respectful Office Staff
  • Patients' Rating of the Provider
  • Provider's Attention to Your Child's Growth and Development (Child only)
  • Provider's Advice on Keeping Your Child Safe and Healthy (Child only)
Page last reviewed March 2016
Page originally created June 2012
Internet Citation: CAHPS Clinician & Group 12-Month Survey 2.0. Content last reviewed March 2016. Agency for Healthcare Research and Quality, Rockville, MD.