CAHPS Clinician and Group Survey Measures

Version 3.0

For more information: Patient Experience Measures from the CAHPS Clinician & Group Survey 3.0 (PDF, 305 KB)

Getting Timely Appointments, Care, and Information

Q6          Patient got appointment for urgent care as soon as needed
Q8          Patient got appointment for non-urgent care as soon as needed
Q10        Patient got answer to medical question the same day he/she contacted provider's office

How Well Providers Communicate with Patients

Q11        Provider explained things in a way that was easy to understand
Q12        Provider listened carefully to patient
Q14        Provider showed respect for what patient had to say
Q15        Provider spent enough time with patient

Providers' Use of Information to Coordinate Patient Care

Q13        Provider knew important information about patient's medical history
Q17        Someone from provider's office followed up with patient to give results of blood test, x-ray, or other test
Q20        Someone from provider's office talked about all prescription medications being taken

Helpful, Courteous, and Respectful Office Staff

Q21        Clerks and receptionists were helpful
Q22        Clerks and receptionists were courteous and respectful

Patients' Rating of the Provider                         

Q18        Rating of provider

Version 2.0

For more information: Patient Experience Measures from the CAHPS Clinician & Group Survey 2.0 (PDF, 447 KB)

Getting Timely Appointments, Care, and Information

Q6          Patient got appointment for urgent care as soon as needed
Q8          Patient got appointment for non-urgent care as soon as needed
Q10        Patient got answer to medical question the same day he/she phoned provider's office
Q12        Patient got answer to medical question as soon as he/she needed when phoned provider's office after hours
Q13        Patient saw provider within 15 minutes of appointment time

How Well Providers Communicate with Patients

Q14        Provider explained things in a way that was easy to understand
Q15        Provider listened carefully to patient
Q17        Provider gave easy to understand information about health questions or concerns
Q18        Provider knew important information about patient’s medical history
Q19        Provider showed respect for what patient had to say
Q20        Provider spent enough time with patient

Helpful, Courteous, and Respectful Office Staff

Q24        Clerks and receptionists helpful
Q25        Clerks and receptionists courteous and respectful

Patients' Rating of the Provider (or Doctor)

Q23        Rating of provider

Individual Item: Followup on Test Results

Q22        Someone from provider's office followed up with patient to give results of blood test, x-ray, or other test

Page last reviewed August 2017
Page originally created May 2016
Internet Citation: CAHPS Clinician and Group Survey Measures. Content last reviewed August 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html