Download the CAHPS Health Plan Survey 5.0 and Instructions

Download a ZIP file containing all Health Plan Survey 5.0 documents: (ZIP [ compressed file archive - 8.4 MB])


Contents of the ZIP file

What's Available for the CAHPS Health Plan Survey 5.0
Find out what documents are available to support your use of the Health Plan Survey 5.0.


Survey

CAHPS Health Plan Survey: Overview of the Questionnaires
Lists the available versions, reviews the topics covered by this survey, and explains updates in the 5.0 version.

Adult Medicaid Survey 5.0
Core questionnaire for an adult population; available in English and Spanish.

Child Medicaid Survey 5.0
Core questionnaire for a child population; available in English and Spanish.

Adult Commercial Survey 5.0
Core questionnaire for an adult population; available in English and Spanish.

Child Commercial Survey 5.0
Core questionnaire for a child population; available in English and Spanish.

Supplemental Items (not included)

Search supplemental items for the Health Plan Survey 5.0 (Adult and Child).


Guidance Documents

Preparing a Questionnaire Using the CAHPS Health Plan Surveys
Includes guidelines for incorporating supplemental items and formatting the questionnaire.

Translating CAHPS Surveys
Explains how to translate CAHPS surveys from English into another language in a cost-effective yet culturally competent manner.

Fielding the CAHPS Health Plan Survey 5.0
Includes guidelines for constructing a sample of adults or children, collecting data, determining whether a questionnaire is complete, and calculating response rates.

Sample Telephone Script for the CAHPS Health Plan Survey
Provides guidelines for administering the survey by telephone and sample scripts in English and Spanish based on the Adult Medicaid Survey 5.0.

Sample Notification Letters and Emails for the CAHPS Health Plan Survey
Contains examples of letters, postcards, and emails in both English and Spanish for notifying and reminding potential respondents about the survey.

Instructions for Analyzing Data from CAHPS Surveys
Provides general guidelines for using the CAHPS analysis program (known as the CAHPS macro).

SAS Document Package
Includes SAS® files needed for the CAHPS analysis program.

Patient Experience Measures for the CAHPS Health Plan Survey
Provides a list of the composite and rating measures that can be used for public and internal reports of survey results; tables indicate which survey items are included in each measure.


How do you unzip this file? To unzip the zipped file, double-click on the file name. If you do not have a zip file utility already installed on your computer, you can get one from the many vendors on the Internet that have zip file format utilities for Windows®, Mac®, Linux, and Unix.

Any questions? Contact the CAHPS User Network at cahps1@westat.com or 1-800-492-9261.

Page last reviewed February 2017
Page originally created July 2014
Internet Citation: Download the CAHPS Health Plan Survey 5.0 and Instructions. Content last reviewed February 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/surveys-guidance/hp/instructions/version5.html