Report Health Plan Survey Scores to Consumers

The CAHPS Health Plan Survey was originally conceived as a tool for informing consumers about the quality of the health plans available to them. While the survey itself has undergone some changes since that time, the emphasis on public reporting of survey results has remained constant.

Organizations that report survey results can:


CAHPS team members have contributed to various resources intended to support organizations in reporting survey results in a way that is understandable and usable for consumers. Among the resources that benefited from input from the CAHPS Team is AHRQ's TalkingQuality, which is a comprehensive guide to planning and implementing a report to consumers with comparative information on health care quality. Organizations that report Health Plan Survey results can consult TalkingQuality for advice on displaying scores, describing the CAHPS measures, promoting awareness and use of the information, and evaluating the reporting project.

Audio and Conference Presentations

Listen to podcasts and presentations featuring interviews with quality reporters and reporting experts:

  • Tips on Making Quality Reports User-Centered
  • The Effects of Out-of-Pocket Costs on Enrollees' Experiences With Health Plans: Implications for Consumer Reporting
  • Use of "Roll-ups" to Report CAHPS Survey Results and Other Quality Measures
  • How Social Media Can Draw Visitors to a Quality Report
  • Rating the Raters: How the Informed Patient Institute Assesses Health Care Quality Reports
  • Branding Your Quality Report


Page last reviewed March 2018
Page originally created June 2012
Internet Citation: Report Health Plan Survey Scores to Consumers. Content last reviewed March 2018. Agency for Healthcare Research and Quality, Rockville, MD.