AHRQ Customer Service Standards

These standards express the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service to our various constituencies through our health services research and dissemination programs.

The following standards express the specific commitments of the Agency for Healthcare Research and Quality (AHRQ) to provide the best service to our various constituencies through our health services research and dissemination programs.

For an overview of our agency's mission, please select About AHRQ.

Publications Clearinghouse

The AHRQ Publications Clearinghouse closed in Fall 2018 and we no longer offer printed copies of AHRQ materials. AHRQ publications and resources will continue to be available online. Please visit the Publications and Products page to search for electronic versions of AHRQ's current offerings.

Dissemination Program Standards

  • Publications will be written in a clear and informative manner, using plain English for consumer materials.
  • Spanish translations of consumer materials will be provided.
  • We will strive to make information available through additional channels, including electronic media, and intermediaries such as community organizations and libraries.
  • We will evaluate and refine products, services, delivery mechanisms, and customer service based on feedback from users and input from potential users.

Copyright Permissions

To request permission to reprint or reuse material published by AHRQ, either in whole or in part (i.e., specific figures, tables, etc.), please contact:

Ms. Randie Siegel, Deputy Director, Office of Communications, by email at Randie.Siegel@ahrq.hhs.gov or by phone at 301-427-1852.

You can also leave a message via the Ask a Question or Provide Feedback features at: https://info.ahrq.gov. You may also set up an account to track questions or receive updates with the My Inquiries feature.

If you are an author of a forthcoming AHRQ publication and need to request permission from an outside copyright holder to include non-AHRQ material, go to Appendix 1-A of the AHRQ Publishing and Communications Guidelines for a sample request form. A summary of important copyright issues is in the main text (Section 1: Publishing Style).

Page last reviewed October 2018
Page originally created July 2006
Internet Citation: AHRQ Customer Service Standards. Content last reviewed October 2018. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/contact/standards.html