Primary Care Guide to Using Patient and Family Advisors
Resource: Advancing the Practice of Patient- and Family-Centered Care in Primary Care and Other Ambulatory Settings: How to Get Started (PDF, 693 KB, 35 pages)
This practical guide shows practices how to involve patients and families in the work of primary care improvement, in support of Key Driver 5: Engage with patients and families in evidence-based care and quality improvement. By calling out the distinctive role practice leaders play in supporting and sustaining patient and family partnerships, the guide also supports Key Driver 6: Nurture leadership and create a culture of continuous learning and evidence-based practice.
The guide describes the:
- Rationale for a patient- and family-centered approach to care and its core concepts.
- 14 steps primary care practices can take to begin to create partnerships with patients and families.
- Role of leaders and related action steps to build the infrastructure to support and sustain effective partnerships.
- Recruitment, selection, preparation, and support of patient and family advisors (PFAs).
Hands-on tools include:
- Practice self-assessment.
- Worksheet to support progress.
- Sample application form for PFA.
- Suggested interview questions for selecting PFAs.
Institution of origin: Institute for Patient- and Family-Centered Care
Author(s): Institute for Patient- and Family-Centered Care
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