Primary Care Guide to Using Patient and Family Advisors

Resource: Advancing the Practice of Patient- and Family-Centered Care in Primary Care and Other Ambulatory Settings: How to Get Started (PDF, 693 KB, 35 pages)

This practical guide shows practices how to involve patients and families in the work of primary care improvement, in support of Key Driver 5: Engage with patients and families in evidence-based care and quality improvement. By calling out the distinctive role practice leaders play in supporting and sustaining patient and family partnerships, the guide also supports Key Driver 6: Nurture leadership and create a culture of continuous learning and evidence-based practice.

The guide describes the:

  • Rationale for a patient- and family-centered approach to care and its core concepts.
  • 14 steps primary care practices can take to begin to create part­nerships with patients and families.
  • Role of leaders and related action steps to build the infrastructure to support and sustain effective partnerships.
  • Recruitment, selection, preparation, and support of patient and family advisors (PFAs).

Hands-on tools include:

  • Practice self-assessment.
  • Worksheet to support progress.
  • Sample application form for PFA.
  • Suggested interview questions for selecting PFAs.

Institution of origin: Institute for Patient- and Family-Centered Care

Author(s): Institute for Patient- and Family-Centered Care

Copyright information: © 2016 Institute for Patient- and Family-Centered Care. The Institute for Patient- and Family-Centered Care (IPFCC) encourages sharing of IPFCC guidance resources to facilitate improvement and health care redesign. Therefore authorization to reproduce materials (whole or in part) for educational purposes is granted. While permission is not necessary, the IPFCC requests that you indicate: “Reprinted with permission from the Institute for Patient- and Family-Centered Care:”

If you plan to insert IPFCC material into your organization’s documents or publications, IPFCC asks that you request permission at email: Please include your contact information and a description of your proposed use.

Page last reviewed November 2018
Page originally created October 2018
Internet Citation: Primary Care Guide to Using Patient and Family Advisors. Content last reviewed November 2018. Agency for Healthcare Research and Quality, Rockville, MD.
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