This online continuing medical education (CME) module explains how to implement a team-based approach to enter documentation (scribe) and how it can be supported and improved by electronic health record (EHR) systems.
This workflow shows how medical assistants can provide a check to ensure that evidence-based care is delivered by identifying patients with heart disease who, according to protocol, should have, but have not, been prescribed aspirin.
This resource describes characteristics of high-functioning care teams and shares methods for helping teams improve their effectiveness. It details common challenges faced by primary care teams and how to solve them.
This manual provides a training curriculum that teaches medical assistants (MA) to take on an expanded role in the primary care team by doing more during the rooming process, from reviewing medications, to goal setting, to patient education.
This online learning module provides a comprehensive overview and step-by-step guide for practices to implement a team-based model of primary care to enhance quality of care and productivity. The module links to training resources, including videos.
This article identifies five dynamics of successful teams – psychological safety, dependability, structure and clarity, meaning of work, and impact of work – and suggests six steps to improve team performance and psychological safety.
This resource explains the purpose and process of workflow mapping in a primary care setting. It includes important activities to map, questions to consider in workflow redesign, and tips for implementing and sustaining new workflows.
This resource provides an example of how a practice can translate evidence on treatment for hypertension (high blood pressure) into a protocol for the primary care team, highlighting the responsibilities medical assistants can take on.
This resource describes the rationale for primary care practices to switch to care teams, describes how teams function, and provides implementation tips.
This implementation guide by the Safety Net Medical Home Initiative addresses why care teams are important for improving patient care and ways to build an effective care team that meets patients’ needs and expectations.