This workflow shows how medical assistants can provide a check to ensure that evidence-based care is delivered by identifying patients with heart disease who, according to protocol, should have, but have not, been prescribed aspirin.
This overview outlines the benefits of cross-training primary care staff and provides useful examples of cross-training. Cross-training promotes team empowerment by expanding staff’s roles to create a more efficient medical practice environment.
It is important for primary care team members to feel they can ask for help, try new ways of doing things, and learn from mistakes. This resource provides suggestions for how practices can help quality improvers feel safe.
This resource explains how to create and maintain standardized, up-to-date patient problem lists in electronic health records (EHRs) in order to improve practices’ ability to generate accurate quality improvement data.
This recorded webinar discusses how to create a joyful environment in primary care practices for both providers and patients. It suggests how responsibilities can be shared among care team members to avoid clinician burnout.
This recorded webinar offers guidance for implementing a training program for medical assistants, with a goal of expanding their roles in delivering evidence-based care and their responsibilities as part of team-based care.
This resource provides an example of how a practice can translate evidence on treatment for hypertension (high blood pressure) into a protocol for the primary care team, highlighting the responsibilities medical assistants can take on.
This case study of a primary care practice provides insight into the clinic’s quality improvement project to improve blood pressure control. It highlights the steps in the quality improvement (QI) process, future measures, and lessons learned.
This evidence-based curriculum offers online training on how to establish effective teamwork and communication among clinical and non-clinical staff in a variety of medical settings in order to improve quality of care provided to patients.