EvidenceNOW: Tools and Resources

The Agency for Healthcare and Quality (AHRQ) offers practical, research-based tools and other resources to help a variety of health care origanizations, provider, and others make care safer in all health care settings. AHRQ's evidence-based tools and resources are used by organizations nationwide to improve the quality, safety, effectiveness, and efficiency of health care. Improving health care quality by increasing the capacity of small primary care practices to implement the best clinical evidence is our aim. These tools and resources can be searched by the key drivers and the change strategies of the EvidenceNOW Key Driver Diagram.

This online continuing medical education (CME) module explains how to implement a team-based approach to enter documentation (scribe) and how it can be supported and improved by electronic health record (EHR) systems.
This overview outlines the benefits of cross-training primary care staff and provides useful examples of cross-training. Cross-training promotes team empowerment by expanding staff’s roles to create a more efficient medical practice environment.
This resource describes characteristics of high-functioning care teams and shares methods for helping teams improve their effectiveness. It details common challenges faced by primary care teams and how to solve them.
This manual provides a training curriculum that teaches medical assistants (MA) to take on an expanded role in the primary care team by doing more during the rooming process, from reviewing medications, to goal setting, to patient education.
This resource explains the basics of implementing panel management, whereby patients are assigned to care teams that take responsibility for ensuring patients receive care that is consistent with current evidence.
This recorded webinar provides an overview of huddles and details the process for implementing huddles in primary care practices. The video includes concrete examples of how and when to use huddles and why they are beneficial.
This resource explains how to create and maintain standardized, up-to-date patient problem lists in electronic health records (EHRs) in order to improve practices’ ability to generate accurate quality improvement data.
This recorded webinar discusses how to create a joyful environment in primary care practices for both providers and patients. It suggests how responsibilities can be shared among care team members to avoid clinician burnout.
This online learning module provides a comprehensive overview and step-by-step guide for practices to implement a team-based model of primary care to enhance quality of care and productivity. The module links to training resources, including videos.
This article identifies five dynamics of successful teams – psychological safety, dependability, structure and clarity, meaning of work, and impact of work – and suggests six steps to improve team performance and psychological safety.

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