This manual provides a training curriculum that teaches medical assistants (MA) to take on an expanded role in the primary care team by doing more during the rooming process, from reviewing medications, to goal setting, to patient education.
This executive summary describes the benefits and steps involved in implementing empanelment—the process of assigning individual patients to primary care providers and care teams.
This resource explains the basics of implementing panel management, whereby patients are assigned to care teams that take responsibility for ensuring patients receive care that is consistent with current evidence.
This resource provides describes how teamlets work, with medical assistants or other staff functioning as health coaches, and provides practical information on how to implement the teamlet model in primary care practices.
This implementation guide by the Safety Net Medical Home Initiative addresses why care teams are important for improving patient care and ways to build an effective care team that meets patients’ needs and expectations.
This tool provides a sample protocol for assigning new patients to primary care providers to maintain an organized patient panel. This empanelment process can be adapted as needed by practice staff.
This case study of a primary care practice provides insight into the clinic’s quality improvement project to improve blood pressure control. It highlights the steps in the quality improvement (QI) process, future measures, and lessons learned.
This evidence-based curriculum offers online training on how to establish effective teamwork and communication among clinical and non-clinical staff in a variety of medical settings in order to improve quality of care provided to patients.