The Agency for Healthcare and Quality (AHRQ) offers practical, research-based tools and other resources to help a variety of health care origanizations, provider, and others make care safer in all health care settings. AHRQ's evidence-based tools and resources are used by organizations nationwide to improve the quality, safety, effectiveness, and efficiency of health care. Improving health care quality by increasing the capacity of small primary care practices to implement the best clinical evidence is our aim. These tools and resources can be searched by the key drivers and the change strategies of the EvidenceNOW Key Driver Diagram.
This workflow shows how medical assistants can provide a check to ensure that evidence-based care is delivered by identifying patients with heart disease who, according to protocol, should have, but have not, been prescribed aspirin.
It is important for primary care team members to feel they can ask for help, try new ways of doing things, and learn from mistakes. This resource provides suggestions for how practices can help quality improvers feel safe.
This resource can be used to lead a group discussion about developing ground rules for how primary care team members communicate with each other. Sample activities are provided to help care teams work together effectively.
This recorded webinar provides an overview of huddles and details the process for implementing huddles in primary care practices. The video includes concrete examples of how and when to use huddles and why they are beneficial.
This resource explains how to create and maintain standardized, up-to-date patient problem lists in electronic health records (EHRs) in order to improve practices’ ability to generate accurate quality improvement data.
This article identifies five dynamics of successful teams – psychological safety, dependability, structure and clarity, meaning of work, and impact of work – and suggests six steps to improve team performance and psychological safety.
This resource explains the purpose and process of workflow mapping in a primary care setting. It includes important activities to map, questions to consider in workflow redesign, and tips for implementing and sustaining new workflows.
This recorded webinar offers guidance for implementing a training program for medical assistants, with a goal of expanding their roles in delivering evidence-based care and their responsibilities as part of team-based care.
This resource provides an example of how a practice can translate evidence on treatment for hypertension (high blood pressure) into a protocol for the primary care team, highlighting the responsibilities medical assistants can take on.
This comprehensive implementation guide discusses why real-time, in-person huddles are beneficial for practice team communication, explains how to implement effective huddles, and provides case studies as examples.